Office Coordinator - St. Francis Cancer Center

Bon Secours Mercy Health•Greenville, SC

About The Position

The Office Coordinator coordinates services and administrative functions for the assigned practice, while also working for a designated portion of time in a Medical Assistant or Front Desk role according to practice volume. The position monitors and coordinates office staff work and ensures clinical and clerical staff compliance with regulatory requirements. The coordinator maintains knowledge of practice policies, procedures, functions, and the EMR, and makes appropriate practice decisions with guidance from the APM. The role also works with providers to support strong patient experience scores and implement improvements when scores do not meet benchmarks. Duties span clinical support, scheduling, front-desk and financial tasks, medical records, and staff training. Clinical work includes preparing patients and equipment for exams and procedures, applying or removing dressings, and administering treatment under physician direction or supervision. Administrative work includes managing calls, appointments, surgeries and procedures, charges, receipts, insurance verification and authorizations, charts, and required initiatives. The coordinator establishes effective working relationships with clinical and clerical staff, physicians, administrative staff, and patients. Other job-related duties may be assigned, subject to reasonable accommodation.

Requirements

High school diploma or GED.
BLS Basic Life Support certification from the American Heart Association.

Nice To Haves

Bachelor’s degree.
1–2 years of healthcare experience.
1–2 years of extensive customer service experience.
Experience in multiple areas of pre-access, including scheduling, pre-registration, and financial clearance.

Responsibilities

Plan, prioritize, and coordinate the work of others; maintain confidentiality; monitor quality-control standards; identify problems, recommend solutions, and correct errors; and communicate effectively.
Maintain current knowledge of departmental policies, procedures, functions, and the EMR to make practice decisions with guidance from the APM.
Work with providers to support strong Press Ganey Patient Experience scores and implement processes when scores fall below benchmarks.
Maintain, support, and communicate initiatives such as PCMH, EMMI, Tel-Assurance, and Meaningful Use.
Prepare patients and equipment for exams and procedures; apply or remove dressings; and administer treatment under physician direction or supervision.
Maintain medical supply inventory and the physician’s call schedule; schedule surgeries and procedures with the OR when applicable; and provide phone triage for same-day appointment scheduling.
Answer and direct phone calls, collect copayments and deductibles, check patients in, and schedule new and return patients.
Post daily charges and receipts, ensure encounter forms are accounted for, obtain missing charge information, post CPT and ICD-9 codes accurately, and balance receipts and deposits at the end of the day.
Verify insurance coverage and obtain authorizations for procedures, tests, therapy, and other services; notify the physician or assistant when pre-certification problems arise.
Pull and prepare charts for scheduled patients, ensure required reports, faxes, and notes are present, file charts, follow HIPAA guidelines for medical-record releases, and thin charts according to office schedules and retention regulations.
Train new employees at the site and retrain employees as needed.
Establish and maintain effective working relationships with clinical and clerical staff, physicians, administrative staff, and patients.
Demonstrate and meet competencies and skills outlined in the departmental skills and competency checklist annually.