Medical/Dental Receptionist

Midtown Community Health•Clearfield, UT

13d

About The Position

The Patient Service Representative is the initial and final point of contact for patients and other visitors and has a significant influence on their first impression and overall experience. The role supports Midtown Community Health Center dental practices by responding to patient inquiries, including appointment scheduling, prior authorizations, referrals, treatment plans, and other general information. It also includes completing patient registration, collecting signatures on release and consent forms, verifying and updating demographic and insurance information, and collecting fees. The position requires reliable transportation and willingness to travel for coverage and training. Other duties may be assigned to meet organizational needs. The position is full-time, with four 10-hour shifts Monday through Thursday, from 7:30 a.m. to 6:00 p.m. The starting pay rate is $18.56 per hour.

Requirements

High school diploma or equivalent.
Ability to communicate in English and Spanish.
Ability to relate well with others in a team-based environment.
Ability to work quickly and accurately under pressure.
Effective written and oral communication skills.
Basic computer skills.
Reliable transportation and willingness to travel for coverage and training.

Nice To Haves

One year of dental office experience; preferred but not required.

Responsibilities

Promote positive customer relations when interacting with patients, visitors, and employees.
Demonstrate caring qualities and customer service consistent with MTCHC values.
Resolve conflicts with others quickly.
Use two patient identifiers during patient interactions.
Correctly enter and update patient information on demographic screens.
Understand and correctly use consent-for-treatment documents.
Assign the appropriate sliding fee schedule to patients.
Collect payments in accordance with MTCHC policies and explain sliding fees and flat charges.
Complete, scan, and label HIPAA paperwork and other registration documents.
Identify eligibility for special programs such as VFC, UCCP, and Head Start.
Enter payment information correctly.
Schedule appointments according to visit types.
Place appropriate alert notes in eCW and Open Dental.
Remind patients about POI, co-pay, POR, medication lists, and shot records.
Make regular reminder calls for prescheduled appointments and accurately document call outcomes.
Use telephone encounters correctly and ensure messages are free from spelling errors.
Verify and update telephone encounter fields and assign messages to the correct recipient promptly.
Maintain confidentiality and comply with HIPAA policies.
Perform other duties as assigned.