Patient Service Representative | Full-Time

Wills Eye Hospital•Philadelphia, PA

18h•Onsite

About The Position

Wills Eye Hospital is hiring a Patient Service Representative in Philadelphia, PA. In this role, you’ll greet patients courteously, register patients for their appointments efficiently and accurately, make appropriate follow up appointments and enter the patients' charges accurately. This is a Full-Time 40 hours per week opportunity for someone who wants to provide an ideal patient experience while also looking to grow their skillset in a healthcare environment. At Wills Eye Hospital, you’ll be part of a nationally recognized leader in ophthalmology and vision care. We are known for clinical excellence, innovation, and patient-centered care. In this role, you’ll support patients, providers, and clinical teams while helping deliver high-quality ophthalmic care. You’ll manage the administrative and operational workflow of patient registration, insurance verification, appointment coordination, and communication with both patients and clinical staff, ensuring accuracy, efficiency, and contribute to a positive patient experience. You’ll be successful if you enjoy working in a fast-paced clinical environment, have strong attention to detail, and value patient interaction.

Requirements

High school diploma or equivalent required.
Two (2) years of experience in health care required.
Exceptional customer service practices required.
The ability to verbally communicate information to staff and patients in a professional customer focused manner required.
Experience using a computer in an office setting and familiarity with navigating EHR/EMR interfaces.

Nice To Haves

Proficient with ICD-9 codes, CPT coding, medical terminology and HIPAA regulations preferred.

Responsibilities

Ensures that all patients are greeted in a friendly and professional manner.
Ensures that all patients are registered in a timely manner with the appropriate demographic information and insurance information entered into NextGen practice management system.
Ensures that the patient's insurance has been verified and any necessary referrals and/or authorizations are obtained prior to being seen.
Alert manager to any problems with a patient's coverage and jointly decide if the patient must pay for services or reschedule their appointment. Registrar will always take into consideration the medical urgency of a patient's condition when making this determination.
Ensures that the resident and staff attending have signed the charts prior to entering any charges.
Makes appropriate appointments for the patient by carefully reviewing the physician's instructions on when and where to follow-up.
When there is confusion, seek out a physician or manager for clarification.
Communicates with patients if there is a long wait expected and continue to give patients updates as to the expected wait times.
Communicate with the technicians as necessary to service a patient's needs.