Patient Representative (Full-Time)

Diana Health•Tallahassee, FL

1d•Onsite

About The Position

Diana Health is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers. The result is an individualized, comprehensive care program that puts women in the driver’s seat of their own health and provides them with the information and compassionate care they need to reach their health goals. We are an interdisciplinary team joined together by our shared commitment to transform women’s health. Come join us!

Requirements

Proficiency with Google Suite or Microsoft Office Products
Strong computer skills
Tendency to organize and create structure in a fast-paced, dynamic environment
Love interacting with people, practicing excellent communication and interpersonal skills
Exceptional at managing many tasks and do not feel overwhelmed by multitasking
Focus on the details and be able to organize and prioritize them along the way
Obsess over growth and process improvement and love learning new tools, processes and systems to aid in continual improvement
Thrive in highly collaborative, fast-paced environments

Nice To Haves

Customer service and hospitality experience strongly preferred and highly desirable (medical field customer service very preferred)
Bachelor's Degree preferred or High School Diploma/GED w/ 2+ years experience in a related field
Preferred familiarity with EMRs
Enjoy being the “face” of a clinic or business and representing the brand via an extremely positive, friendly and helpful attitude

Responsibilities

Provide warm and friendly client interactions
Take care of client check in and out, answering questions and disseminating information to appropriate team members as necessary
Provide waiting area tours to new clients, orienting them to our space, making them feel welcome and at home
Ensure paperwork, consents, and insurance information is collected and complete
Manage the client schedule, working through schedule efficiencies based on the flow of the day as well as client and provider needs
Schedule client appointments in real-time as well as those made through our online platform
Perform verification of benefit checks with insurance companies
Manage and collect client copays and payment balances
Discuss and set up payment plans with client
Work with the team to ensure the office is ready, set up, and prepared for the day
Collaborate on inventory, keeping the office pristine, and other tasks as they arise
Manage phone triage as necessary, coordinating between team members