Patient Service Representative - Operator - Full-Time

Granger Medical•Taylorsville, UT

3d•Hybrid

About The Position

Granger Medical Clinic is seeking a full-time Patient Service Representative - Operator to work with their Optometrist in the Population Health Department. This role involves handling incoming phone calls and scheduling for the Optometrist, as well as making outbound calls to patients due for their annual diabetic eye exam and requesting records for exams done at outside clinics. The position is phone-based and located in the administrative offices, not within the Optometrist's clinic. The ideal candidate is friendly, pleasant, and professional.

Requirements

High School Graduate or equivalent
Excellent customer service, communication, multi-tasking, and organizational skills
Typing / key-boarding skills
Basic Excel skills
Must be a team player and enjoy working with people
Must be able to read, understand, and communicate in English

Nice To Haves

Additional languages helpful
1-2 years of Medical Receptionist or Patient Service Rep experience preferred
1-year Medical Front Office experience preferred

Responsibilities

Handle incoming phone calls and scheduling for the Optometrist.
Make outbound calls to patients due for their annual diabetic eye exam.
Request and import records for eye exams done elsewhere and update patient history.
Assist with outreach efforts to patients identified as needing Annual Wellness Visits, Mammograms, and other preventative health screenings.
Answer telephones in a professional manner.
Schedule appointments in accordance with established procedures.
Communicate professionally both verbally and in writing with physicians, clinic staff, and patients regarding their appointment scheduling and other needs.
Record all demographic information necessary to contact patient and/or bill insurance carrier for services provided.
Other duties as assigned.