Patient Service Representative (Bilingual English/Spanish) - St. Lawrence

Urban Health Plan•Bronx, NY

3d•Onsite

About The Position

The Patient Service Representative provides information, support, encouragement, and assistance to patients and families as they arrive at the health care facility. This role greets and registers patients and visitors, verifies and records patient information, and provides comfort and empathy to patients while maintaining the waiting room. This role provides accurate and consistent information to patients, schedules appointments, and resolves patient concerns.

Requirements

High School Diploma required.
Minimum of 1-2 years of experience with clerical/administrative functions is required, ideally in a health care setting.
Bilingual Spanish/English is required.
Must have excellent communication skills and ability to provide exceptional experience to patients.
Understanding of phone etiquette and standard office procedures.
Ability to thrive in a fast-paced environment.

Responsibilities

Greets patients and identified their needs.
Verifies insurance information through managed care website.
Answers incoming calls and takes messages for providers.
Registers patients, assigned PCP (when applicable), checks demographic information, updates information as needed.
Schedules appointments and reschedules appointments.
Helps to maintain charts and provides administrative support to the department.

Benefits

Fully funded Health Insurance for yourself.
73.5% funded Health Insurance for your family.
Dental, Vision, and Prescription Coverage
$50,000 term life Insurance
401(k) Retirement Savings (including 3% annual employer contribution)
Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!).
Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits)
Entertainment Discount Program
Employee Assistant Program
Fitness Discounts and Perks through our medical plan.