Bilingual Spanish/English Patient Service Specialist

Cardiovascular Associates of America•Orlando, FL

2d•Remote

About The Position

The Patient Service Specialist plays a vital role in ensuring a positive experience for patients within a healthcare setting. We are looking for a cheerful, polite, professional Remote Patient Service Specialist (Full Time) to collaborate closely with other team members to provide outstanding service to patients and healthcare providers for a rapidly growing cardiology practice in Florida. The Patient Services Specialist will help patients with cardiology care by scheduling appointments and in-office testing. This role also assists with patient requests by answering questions or warmly transferring them to other staff members who specialize in the requested area. To be a successful patient services representative, you should be customer-focused, meticulous, and efficient. Training will vary depending on location. Miami area candidates will have firsthand training on-site.

Requirements

Applicants must be Bilingual in Spanish and English.
Should feel confident in their ability once trained to take 100+ calls per day, this is a fast-paced environment.
Familiarity with medical terminology is extremely helpful for effective communication with patients and healthcare providers.
Strong organizational skills with the ability to manage multiple tasks efficiently.
Excellent people skills to foster positive relationships with patients and team members.
Proficient in using office equipment and software related to medical administrative support.
Ability to work quickly while maintaining accuracy.
Must have High-Speed Internet service connected to a modem. Internet speed of 25MBPS download and 5MBPS upload is a requirement of employment.
Candidates must provide proof of internet speed.
They will need to have their own desk, chair.
Remote employees must have a quiet place to work free of distractions.
New employees must live in Florida.
Training is 2-3 weeks depending on prior experience.

Nice To Haves

Prefer healthcare focused call center experience or call center professionals accustomed to delivering a great caller experience in a high-volume setting.
Prefer medical office staff accustomed to a fast-paced office where they made patient appointments and multi-task in a large office or high-volume setting.
General knowledge of Microsoft Excel is helpful if you complete special projects, this is not a requirement of the position.
Athena appointment software knowledge a plus.
Medical: 1 year (Preferred)

Responsibilities

Answer inbound calls and schedule office appointments and answer questions for new and established patients.
Engage in active listening with callers, confirming or clarifying information and diffusing anxiety, as needed.
Utilize software, databases, scripts, and tools as directed in formal training and regular coaching.
Route calls the appropriate personnel, as needed.
Coordinate hospital consults with practice offices.
Build professional relationships with patients and other call center team members based on trust and reliability.
Understand and strive to meet or exceed contact center metrics while providing excellent consistent customer service.
Make recommendations for appointment times, providers, and locations that may better suit patient needs.
Learn about recent technologies and workflows. Information is always evolving so staff must keep current.
Other related duties, as assigned.