Patient Service Representative - Mercy Clinic Bella Vista

Mercy • Vista, CA

9d • Onsite

About The Position

The Patient Service Representative (PSR) is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The role also supports the financial aspects of patient encounters by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Requirements

• High school diploma or equivalent.

Nice To Haves

• Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by the department leader.

Responsibilities

• Serve as a primary point of contact for patients and visitors.
• Manage front-desk operations and workflows to support a positive, seamless patient experience.
• Communicate applicable patient financial responsibility.
• Request and collect payment.
• Explain available payment options and assistance resources.
• Accurately document financial conversations and outcomes.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32 or more hours per pay period

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED