About The Position
The Patient Service Representative is the first point of contact for patients and visitors and provides clerical and administrative support for front desk operations at Immediate Care of Southern NH. The role handles patient registration, appointment scheduling, referral management, phone support, documentation processing, and customer service in a fast-paced healthcare environment. The position works weekday shifts from 9 a.m. to 7 p.m. and may work weekends from 9 a.m. to 6 p.m. The position is per diem.
Requirements
- High school diploma or equivalent required.
- Knowledge of reception functions, clinic procedures, and administrative workflows.
- Proficiency with Microsoft Office applications and basic computer skills.
- Strong organizational, time management, and multitasking abilities.
- Ability to work independently and collaboratively within a team environment.
- Excellent verbal and written communication skills.
- Ability to maintain professional relationships with patients, providers, and coworkers.
- Customer-focused, caring, and compassionate approach to service.
- Ability to adapt to changing priorities and support multiple office functions as needed.
- Strong attention to detail and accuracy when managing patient information and documentation.
Nice To Haves
- Previous customer service experience preferred.
- Understanding of medical terminology preferred.
Responsibilities
- Greet, direct, register, check in, and check out patients professionally and welcomingly.
- Answer incoming telephone calls, provide information, and schedule patient appointments.
- Enter, track, and manage referrals, including obtaining necessary authorizations.
- Collect, verify, and update patient demographic and insurance information.
- Process registration forms, consent documentation, and medical records accurately.
- Collect and reconcile patient copayments and maintain accurate daily balancing records.
- Scan, index, and maintain patient documentation.
- Assist with insurance requirements and communicate information appropriately to patients.
- Coordinate interpreter services when needed.
- Maintain compliance with organizational policies, confidentiality standards, and HIPAA requirements.
- Stay current with system updates and workflow changes, including EPIC enhancements.
- Participate in process improvement initiatives and identify potential safety concerns.
- Communicate effectively with patients, families, providers, and colleagues.
- Provide administrative support and coverage for other staff as needed.
- Attend required training, meetings, and educational programs.
Benefits
- Health, dental, prescription, and vision coverage for full-time and part-time employees
- Life insurance
- Short- and long-term disability
- Flexible Spending Accounts (FSA)
- Competitive pay
- Tuition reimbursement
- Nursing Student Loan Paydown Program
- 403(b) Retirement Savings Plan
- Education and paid training courses for continued career progression
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
