Part Time Patient Service Representative (Saturdays Only)
About The Position
The Patient Service Representative (PSR) focuses on patient care and supports physicians by making each patient feel like a priority and providing exceptional service. The role performs administrative tasks including answering phones, data entry, patient check-in and check-out, and assisting with appointment scheduling. The PSR enters charges, verifies insurance coverage, receives patient payments, and issues receipts. The position also supports company initiatives and processes to deliver quality, service, and operational excellence. This part-time position is based at Envision Imaging of Keller in North Fort Worth and is scheduled Saturdays from 8:00 AM to 4:00 PM. It operates in an outpatient clinical environment and has no travel expectations or supervisory responsibilities.
Requirements
- At least one year of experience providing exceptional customer service; healthcare experience is preferred.
- High school diploma or equivalent (GED).
- Detail-oriented, self-motivated, a problem solver, and a team player.
- Ability to navigate multiple computer screens and browsers quickly and accurately.
- Ability to excel in a fast-paced team environment.
- Ability to consistently exceed company and customer expectations.
- Strong communication skills and a professional demeanor.
Nice To Haves
- Customer service experience in a healthcare environment.
Responsibilities
- Answer inbound calls to the Center.
- Provide a friendly, warm greeting to patients and providers.
- Check scheduled patients in and out and ensure required documentation is received.
- Collect co-pays, co-insurance, and deductibles when necessary.
- Listen to and resolve complaints from patients, providers, and other customers; communicate with the PSR Lead and/or Area Manager as needed.
- Ensure accurate data entry for patient registration.
- Assist with medical records as needed.
- Process queues promptly and efficiently while following process and compliance requirements.
- Manage eRIS Center workflow, including the daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
- Stay informed about carrier-related issues and identify carrier-specific concerns, such as out-of-network status and plan limitations.
- Monitor the schedule and ensure data, attachments, history, and other information are complete before exams are completed.
- Facilitate no-show appointments by calling patients and cancelling or rescheduling appointments.
- Reschedule and cancel appointments as needed or directed, including making incoming and outgoing patient calls.
- Monitor the waiting room to help avoid extended wait times and assist patients as needed.
- Request orders and process new and same-day requests.
- Ask patients to complete a satisfaction survey after their exam.
- Adhere to Envision's Code of Conduct and Compliance Policies and attend annual compliance training.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Company-matched 401(k) plan
- Employee Stock Ownership Plan
- Paid time off
- Paid holidays
- Employee Assistance Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
