Patient Service Representative - Urology Clinic

Mercy•Saint Louis, MO

5d•Onsite

About The Position

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Requirements

High school diploma or equivalent
Customer service experience preferred
Knowledge of medical terminology, insurance, and billing processes
Clear and professional verbal and written communication skills
Basic computer skills, including accurate data entry
Strong customer service skills with a patient‑focused approach
High attention to detail and accuracy
Ability to maintain confidentiality and comply with privacy policies
Adaptable, professional, and able to work well under pressure
Effective problem‑solving and issue resolution skills

Responsibilities

Greet and register patients; verify identity and manage check‑in/check‑out
Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling
Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates
Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow
Maintain accurate registration, EHRs, and assigned work queues
Handle patient concerns professionally and escalate as needed
Manage daily cash drawer, accounts receivable tasks, and payment plans
Support EPIC updates, departmental initiatives, and clinic communications
Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies
Perform other duties as assigned