Patient Service Representative Clinic

Ascension • Murfreesboro, TN

1d • Onsite

About The Position

This role is at Saint Thomas Medical Partners in Murfreesboro, TN, within the Primary Care specialty. The schedule is Days and it is a Full-time position. The Patient Service Representative will champion the patient experience by providing a warm, professional welcome, guiding patients through check-in/out, and ensuring accurate records. They will also navigate the care journey by managing schedules, confirming appointments, and handling medical record requests. Financial clarity will be provided by assisting patients with insurance authorizations, precertifications, co-payments, and billing questions. The role ensures accuracy and flow by submitting daily service charges, reconciling deposits, and providing essential clerical support.

Requirements

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

• Provide a warm, professional welcome for every visitor, guiding them through the check-in/out process and ensuring their records are accurate and up-to-date.
• Proactively manage schedules, confirm appointments, and handle medical record requests.
• Assist patients by verifying insurance authorizations and precertifications ahead of time, then help them navigate co-payments and billing questions with transparency and empathy.
• Submit daily service charges, reconcile deposits, and provide essential clerical support.

Benefits

• Paid time off (PTO)
• Various health insurance options & wellness plans
• Retirement benefits including employer match plans
• Long-term & short-term disability
• Employee assistance programs (EAP)
• Parental leave & adoption assistance
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED