Patient Service Representative Clinic
About The Position
This role is at Saint Thomas Medical Partners in Nashville, TN, specializing in OBGYN. The position is full-time, with day shifts. The Patient Service Representative will champion the patient experience by providing a warm, professional welcome, guiding patients through check-in/out, and ensuring accurate records. They will manage schedules, confirm appointments, and handle medical record requests. Additionally, they will assist patients with financial clarity by verifying insurance authorizations and precertifications, and helping with co-payments and billing questions. The role also involves ensuring accuracy and flow by submitting daily service charges, reconciling deposits, and providing essential clerical support.
Requirements
- High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
- Required professional licensure/certification can be used in lieu of education or experience, if applicable.
Responsibilities
- Provide a warm, professional welcome for every visitor, guiding them through the check-in/out process and ensuring their records are accurate and up-to-date.
- Proactively manage schedules, confirm appointments, and handle medical record requests.
- Assist patients by verifying insurance authorizations and precertifications ahead of time, then help them navigate co-payments and billing questions with transparency and empathy.
- Submit daily service charges, reconcile deposits, and provide essential clerical support.
Benefits
- Paid time off (PTO)
- Various health insurance options & wellness plans
- Retirement benefits including employer match plans
- Long-term & short-term disability
- Employee assistance programs (EAP)
- Parental leave & adoption assistance
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
