Patient Service Representative - Telehealth

Patient First•Glen Allen, VA

6d•Onsite

About The Position

This role is responsible for assisting patients with kiosk usage, providing immediate assistance to those needing emergency care, and managing patient registration and information accurately and efficiently. The position involves excellent customer service, handling financial transactions, managing correspondence and medical documents, and maintaining a clean and organized work environment. The representative will also be involved in equipment operation, fostering teamwork, and adhering to all company policies and procedures.

Requirements

Must be 18 years of age or older
Basic typing skills
High school graduate or equivalent
Ability to hear pages, bells, and the phone system
Ability to sit, stand, and walk for up to 7 hours at a time
Ability to lift up to 25 pounds
Excellent visual, verbal, written, and typed communication skills
Ability to prioritize and deal with numerous tasks simultaneously
Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Nice To Haves

Minimum one year of clerical experience preferred

Responsibilities

Helping patients who require assistance while using the kiosk.
Taking patients in need of emergency assistance directly to the treatment area to be registered and evaluated by a Physician or Extender.
Respectfully handling Physician and Nurse requests in a timely manner.
Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
Verifying all patient demographic, health, pharmacy, and insurance information.
Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed.
Thoroughly answering questions the patient may have concerning his or her bill and insurance coverage.
Referring billing questions to the appropriate parties as needed.
Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
Discharging the patient and completing his or her visit by processing incurred charges.
Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
Obtaining change for the front office, supplies, or other materials as directed by the Patient Service Coordinator (PSC), Direct of Medical Support (DMS), or Charge Nurse.
Printing itemized statements as requested.
Receiving, sending, and distributing correspondence as directed.
Filing and scanning medical documents and office forms as directed.
Completing assigned checklists and Policy Manager tasks within the assigned shift.
Answering all incoming calls and distributing messages to proper personnel.
Assisting with other assignments delegated by the PSC.
Demonstrating an efficient understanding of the electronic medical record system.
Receiving, moving, and stocking ordered supplies.
Cleaning work area and other maintenance assignments as directed.
Verifying daily reports are run at the end of the day.
Attending staff meetings as scheduled by the PSC or DMS.
Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
Operating, using, and maintaining medical and office equipment as trained.
Participating in maintenance assignments when necessary and as directed.
Fostering teamwork and ensuring a positive and professional atmosphere.
Providing positive, warm, and friendly service in all interactions.
Adhering to all established policies and procedures.
Completing other duties as directed.