Patient Service Representative-Telehealth

Patient First • Glen Allen, VA

4d • $19 - $21 • Hybrid

About The Position

This role is responsible for assisting patients, managing registrations, handling inquiries, processing payments, and maintaining medical records within a telehealth and potentially on-site environment. The position requires excellent customer service, efficient use of the electronic medical record system, and the ability to work effectively in a fast-paced setting. Flexibility to work at various centers may be required.

Requirements

• Must be 18 years of age or older
• Basic typing skills
• High school graduate or equivalent
• Ability to hear pages, bells, and the phone system
• Ability to sit, stand, and walk for up to 7 hours at a time
• Ability to lift up to 25 pounds
• Excellent visual, verbal, written, and typed communication skills
• Ability to prioritize and deal with numerous tasks simultaneously
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Nice To Haves

• Minimum one year of clerical experience preferred

Responsibilities

• Helping patients who require assistance while using the kiosk.
• Taking patients in need of emergency assistance directly to the treatment area to be registered and evaluated by a Physician or Extender.
• Respectfully handling Physician and Nurse requests in a timely manner.
• Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
• Verifying all patient demographic, health, pharmacy, and insurance information.
• Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed.
• Thoroughly answering questions the patient may have concerning his or her bill and insurance coverage.
• Referring billing questions to the appropriate parties as needed.
• Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
• Discharging the patient and completing his or her visit by processing incurred charges.
• Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
• Obtaining change for the front office, supplies, or other materials as directed by the Patient Service Coordinator (PSC), Direct of Medical Support (DMS), or Charge Nurse.
• Printing itemized statements as requested.
• Receiving, sending, and distributing correspondence as directed.
• Filing and scanning medical documents and office forms as directed.
• Completing assigned checklists and Policy Manager tasks within the assigned shift.
• Answering all incoming calls and distributing messages to proper personnel.
• Assisting with other assignments delegated by the PSC.
• Demonstrating an efficient understanding of the electronic medical record system.
• Receiving, moving, and stocking ordered supplies.
• Cleaning work area and other maintenance assignments as directed.
• Verifying daily reports are run at the end of the day.
• Attending staff meetings as scheduled by the PSC or DMS.
• Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
• Operating, using, and maintaining medical and office equipment as trained.
• Participating in maintenance assignments when necessary and as directed.
• Fostering teamwork and ensuring a positive and professional atmosphere.
• Providing positive, warm, and friendly service in all interactions.
• Adhering to all established policies and procedures.
• Completing other duties as directed.

Benefits

• Health, Dental and Vision insurance for employees and dependents
• Disability, Life and Long Term care insurance
• Employee Assistance Program
• Flexible Spending accounts
• 401(k) Retirement Plan (with employer match)
• Paid Annual Leave
• Volunteer Time Off Pay
• Bereavement Leave
• Emergency Leave Bank
• Overtime Pay
• Holiday Pay
• Double time compensation for all holidays worked
• Discounted medical treatment at any Patient First location for employees and immediate family
• Recruitment bonus
• Patient Care Performance bonus (center employees only)
• Weekend bonus (center employees only)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED