Patient Service Representative-Telehealth

Patient First • Glen Allen, VA

3d • Onsite

About The Position

This role involves assisting patients with kiosk usage, prioritizing emergency cases, and ensuring efficient patient registration with excellent customer service. The representative will manage patient information, explain billing and insurance policies, handle payments, and process patient discharges. Key duties include cash management, correspondence handling, filing, scanning medical documents, managing electronic medical records, stocking supplies, maintaining a clean work area, running daily reports, attending staff meetings, and assisting with operational needs. The role requires operating medical and office equipment, fostering teamwork, and adhering to all company policies and procedures.

Requirements

• Must be 18 years of age or older
• Basic typing skills
• High school graduate or equivalent
• Ability to hear pages, bells, and the phone system
• Ability to sit, stand, and walk for up to 7 hours at a time
• Ability to lift up to 25 pounds
• Excellent visual, verbal, written, and typed communication skills
• Ability to prioritize and deal with numerous tasks simultaneously
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Nice To Haves

• Minimum one year of clerical experience preferred

Responsibilities

• Helping patients who require assistance while using the kiosk.
• Taking patients in need of emergency assistance directly to the treatment area to be registered and evaluated by a Physician or Extender.
• Respectfully handling Physician and Nurse requests in a timely manner.
• Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
• Verifying all patient demographic, health, pharmacy, and insurance information.
• Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed.
• Thoroughly answering questions the patient may have concerning his or her bill and insurance coverage.
• Referring billing questions to the appropriate parties as needed.
• Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
• Discharging the patient and completing his or her visit by processing incurred charges.
• Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
• Obtaining change for the front office, supplies, or other materials as directed by the Patient Service Coordinator (PSC), Direct of Medical Support (DMS), or Charge Nurse.
• Printing itemized statements as requested.
• Receiving, sending, and distributing correspondence as directed.
• Filing and scanning medical documents and office forms as directed.
• Completing assigned checklists and Policy Manager tasks within the assigned shift.
• Answering all incoming calls and distributing messages to proper personnel.
• Assisting with other assignments delegated by the PSC.
• Demonstrating an efficient understanding of the electronic medical record system.
• Receiving, moving, and stocking ordered supplies.
• Cleaning work area and other maintenance assignments as directed.
• Verifying daily reports are run at the end of the day.
• Attending staff meetings as scheduled by the PSC or DMS.
• Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
• Operating, using, and maintaining medical and office equipment as trained.
• Participating in maintenance assignments when necessary and as directed.
• Fostering teamwork and ensuring a positive and professional atmosphere.
• Providing positive, warm, and friendly service in all interactions.
• Adhering to all established policies and procedures.
• Completing other duties as directed.

Benefits

• Health, Dental and Vision insurance for employees and dependents
• Disability, Life and Long Term care insurance
• Employee Assistance Program
• Flexible Spending accounts
• 401(k) Retirement Plan (with employer match)
• Paid Annual Leave
• Volunteer Time Off Pay
• Bereavement Leave
• Emergency Leave Bank
• Overtime Pay
• Holiday Pay
• Double time compensation for all holidays worked
• Discounted medical treatment at any Patient First location for employees and immediate family
• Recruitment bonus
• Patient Care Performance bonus (center employees only)
• Weekend bonus (center employees only)
• Discounted Medical treatment at any Patient First location (employees only)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED