Patient Service Representative II- Beverly Hills, CA

VetJobs•Beverly Hills, CA

8d•$26 - $40

About The Position

The Patient Service Representative II provides clerical and administrative support in licensed clinics at Cedars-Sinai Medical Center, following established practices, policies, and guidelines. The role handles a high volume of patient coordination and complex scheduling, is cross-trained to cover multiple providers, and serves as a resource for the team. This position provides front-office and patient access support for the Patient and Family Support Program/Cancer Rehabilitation Clinic. Duties include patient check-in and check-out; scheduling new consultations and follow-up visits; obtaining authorizations for follow-up visits and in-clinic procedures; managing telephone communications; and routing patient messages to providers. The representative also provides cross-coverage for Clinical Nutrition, Social Work, Supportive Care Medicine, Psychiatry, and Psychotherapy services.

Requirements

High school diploma or GED.
At least 2 years of experience working with insurance companies and obtaining authorizations.

Responsibilities

Answer and triage calls, directing them to appropriate individuals or departments.
Schedule appointments, surgeries, and ancillary services and obtain authorizations.
Perform insurance verification functions.
Process and track incoming and outgoing referrals.
Sort and deposit mail and patient information in compliance with HIPAA rules and regulations and Cedars-Sinai standards.
Assist with all work assignments.
Support patient check-in and check-out.
Schedule new consultations and follow-up visits.
Manage telephone communications and route patient messages to providers.
Provide cross-coverage for Clinical Nutrition, Social Work, Supportive Care Medicine, Psychiatry, and Psychotherapy services.