Patient Service Representative II, Float

Sutter Health•Morgan Hill, CA

1d•$32 - $45

About The Position

Serves as the first point of contact for patients entering an outpatient medical facility. Greets and checks in patients, verifies information, schedules appointments, and updates the Electronic Health Record (EHR). Facilitates intake procedures, including completing healthcare and insurance forms and collecting payments for services. Builds patient and healthcare-provider confidence and cooperation through competent performance and effective communication. Follows organizational and local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety and support optimal patient care. May perform specific department tasks and/or orient other staff. This float role provides coverage at various Sutter locations throughout the South Bay region based on operational needs.

Requirements

High school diploma or equivalent education/experience; equivalent experience may be accepted in lieu of the required degree or diploma.
One year of recent relevant experience.
Basic knowledge of insurance policies and procedures and patient billing.
Ability to interpret information and instructions presented in written, oral, diagram, or schedule form.
Written and verbal communication skills.
Time-management and organizational skills, including prioritizing assignments and meeting deadlines within standardized policies and procedures.
General knowledge of computer applications such as Microsoft Office Suite (Word, Excel, and Outlook).
Ability to work independently and as part of a team, including handling multiple tasks in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to build collaborative relationships with peers and other staff members.

Responsibilities

Greet and check in patients.
Verify patient information, schedule appointments, and update the Electronic Health Record (EHR).
Facilitate intake procedures, including completion of healthcare and insurance forms and collection of payments.
Communicate effectively with patients, their families or support groups, healthcare providers, team members, supervisors, and other hospital personnel.
Adhere to regulations, codes, policies, and procedures to protect patient privacy and safety.
Provide coverage at various Sutter locations throughout the South Bay region based on operational needs.
May perform specific department tasks and/or orient other staff.
Protect the privacy of each patient's Protected Health Information (PHI).