Patient Service Representative I

Solaris Health (UroPartners and Urologic Specialists of Northwest Indiana )•Park Ridge, IL

1h•$19 - $23•Onsite

About The Position

The Patient Service Representative I provides customer service and ensures an exemplary patient experience by phone and in person. The role coordinates clerical tasks, including answering phones, greeting patients and visitors, and scheduling appointments. It moves patients through intake and checkout by handling registration, scanning and filing medical records, and collecting co-payments, deductibles, and outstanding balances. The representative follows procedures for identifying correct patient files and verifying insurance information to support a seamless experience between clerical and clinical staff. The position is based at 350 S NW Hwy Ste 106, Park Ridge, IL 60068. The stated starting pay range is $19.00–$23.00. The posting states there are no nights, weekends, or celebrated holidays at this time.

Requirements

High school diploma or equivalent required.
At least 1 year of customer service experience required; the posting specifies a minimum of 1–3 years.
Skill using computer programs and applications, including Microsoft Office.
Knowledge of healthcare system operations and experience navigating electronic medical records (EMRs).
Ability to answer multiple incoming telephone calls.
Excellent organizational skills, ability to multitask, and ability to perform well in stressful situations.
Customer-oriented approach and ability to remain calm in difficult situations.
Ability to work independently and manage multiple deadlines.
Ability to comprehend established office routines and policies.
Ability to keep financial records and perform mathematical tasks.
Knowledge of medical terminology.
Excellent verbal and written communication skills.
Proficient interpersonal relations skills.
Basic knowledge of health insurance products, including HMO, PPO, HSA, commercial insurance, and Medicare.
Ability to navigate online health insurance portals to verify benefits.

Nice To Haves

Some college work preferred.
Experience in a medical office preferred, specifically in urology.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.

Responsibilities

Welcome and greet patients and visitors in person or over the phone.
Keep the front desk area clean and organized.
Register new patients and update existing patient demographics, including collecting personal and financial information such as co-payments and insurance cards.
Collect outstanding patient balances.
Obtain referrals and authorizations when required.
Scan incoming faxes, consents, reports, and other patient information into patient charts.
Generate batch transmittal reports for each day.
Facilitate patient flow by notifying providers or medical staff of patient arrivals, tracking delays, and communicating with patients and clinical staff.
Schedule follow-up services and office visits for patients.
Respond courteously to inquiries from patients, prospective patients, and visitors.
Maintain adequate medical office supplies by anticipating inventory needs, placing orders, and monitoring office equipment.
Protect patient confidentiality and secure protected health information, including keeping PHI out of plain sight and logging off computers before leaving them unattended.
Ensure proper handoff of responsibilities when tasks are completed.
Meet attendance criteria and begin work promptly for assigned or confirmed shifts.
Respect and acknowledge the organization’s commitment to cultural diversity through behavior, language, and actions.
Use time and resources consistently and effectively.
Ensure medical records are accurate and complete.
Perform other position-related duties as assigned.
Adhere to and support compliance and accreditation efforts, including OSHA, HIPAA, and CMS guidelines for Parts C and D on General Compliance and Fraud, Waste & Abuse.
Comply with HR confidentiality standards.