Patient Service Representative I Hospital- 0.8 Emergency (3rd Shift)
About The Position
The Patient Service Representative I is responsible for performing all job duties in a way that conforms to our customer service philosophy and consistent with our "AIDET" standards. This role involves creating new registrations for walk-in patients, identifying insurance coverage, benefits available, patient out-of-pocket expenses, and collecting co-insurance and co-payments. Additionally, the representative is responsible for security authorization and precertification of inpatient and outpatient services, ensuring pre-registration and registration accuracy. The position also requires participation in departmental team building activities and other miscellaneous duties as assigned by leadership.
Requirements
- High School Diploma with 1 years of experience in either Patient Access or any of the following related experience; general physician office support or billing office, insurance office, hospitality, or call center (any industry).
- Intermediate math skills acquired through classroom work or through work experience.
- Basic understanding of web-based systems, proficiency in data entry.
- Typing 25 WPM.
- Ability to prioritize and organize workload.
- Sophisticated interviewing, communication and negotiation skills.
- Independent decision making.
- Ability to work hours that verify based on needs of the organization including evenings, weekends and holidays.
- Ability to work as a team member.
Responsibilities
- Performing all job duties in a way that conforms to our customer service philosophy and consistent with our "AIDET" standards.
- When creating new registrations for walk-in patients, responsible for the identifying insurance coverage, the benefits available, patient out-of-pocket expenses, and collecting co-insurance and co-payments.
- Responsible for security authorization and precertification of inpatient and outpatient services.
- Responsible the pre-registration and registration accuracy.
- Participates in departmental team building activities and in services and other miscellaneous duties as assigned by leader.
Benefits
- Comprehensive suite of Total Rewards
- Benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
