Patient Service Representative Float

Chiricahua Community Health Centers, Inc•Benson, AZ

About The Position

The Patient Service Representative I - Float assists patients, the Lead Patient Service Representative, and the Health Center Management team with a broad range of administrative duties. The role provides patient service coverage at any location on short notice and may include additional duties at centers without a Lead Patient Service Representative, as designated by the Health Center Administrator. Responsibilities include scheduling and confirming appointments; helping patients complete forms; verifying insurance coverage, eligibility, demographics, and dental deductibles; assisting with Sliding Fee Discount Program applications; explaining account balances and charges; collecting payments; answering and routing calls; documenting messages; greeting and checking in patients; and scanning records. Dental duties include managing recall plans, scheduling recall appointments, verifying treatment plans and related documents, and helping patients review treatment estimates with the care team. When assigned to mobile dental units, the role may also support provider schedules, chart access, payment posting, reports, deposits, and unit cleanliness. The position requires following applicable CDC guidance and organizational directives for screening patients and visitors, using and educating others about PPE, and cleaning patient areas or mobile dental units as assigned. The work takes place in a health clinic setting, with occasional exposure to communicable diseases, bodily fluids, and hazardous chemicals. Reliable transportation is required because the role involves frequent travel to health centers as needed, occasional travel, and extended hours that may include early mornings, evenings, holidays, and weekends.

Requirements

High school diploma or GED.
At least 6 months of experience in customer service or office support.
Valid Fingerprint Clearance Card.
Ability to comprehend and compose instructions, correspondence, and communications in English, orally and in writing.
Ability to understand limited medical terminology.
Ability to perform basic arithmetic and calculate rates, ratios, and percentages.
Ability to gather information in an organized manner from varied sources, follow direction, and handle routine challenges involving one or more variables.
Ability to understand insurance co-pays.
Knowledge of HIPAA rules and regulations.
Computer literacy.
Ability to provide excellent customer service by mail, telephone, and in person.
Ability to occasionally exert enough force to move objects weighing up to 10 pounds; continuously remain stationary; and constantly move around the workplace to assist patients, access files, and operate equipment.
Hand-eye coordination and manual dexterity to constantly operate a computer, telephone, and other office machinery.
Close visual acuity to accurately record and view information on computer monitors and documents, and ability to discern sounds at normal spoken volume.
Reliable transportation for required travel and extended hours. A driver's license and proof of insurance may be required when requesting mileage reimbursement; mileage may not be paid for float positions.

Nice To Haves

Experience in a healthcare setting.
Knowledge of prepaid health plans and community health centers.
Knowledge of Electronic Health Records.
Bilingual ability in English and Spanish may be required depending on staffing patterns, patient population, or duty assignment.

Responsibilities

Provide Patient Service Representative coverage at any location on short notice.
Schedule and confirm patient appointments.
Provide and facilitate completion of necessary patient forms.
Verify medical or dental insurance coverage and eligibility, patient demographic information, and dental deductibles.
Assist patients with presumptive applications for the Sliding Fee Discount Program.
Inform patients of account balances, take payments, and determine charges for self-pay, prompt-pay, or sliding-fee patients.
Answer telephone calls, respond to questions when able, transfer calls to the appropriate party, and document messages.
Greet, interact with, and assist patients and staff professionally; check in patients at the location.
Perform records scanning and other lead duties when assigned at a center without a Lead Patient Service Representative.
Work assigned weekends as required.
Clean lobbies, restrooms, and other patient areas using appropriate cleaning supplies and PPE.
Follow current CDC guidance and organizational directives for screening patients and visitors, and use and educate others about PPE as required.
Place patient recall plans, contact patients from recall reports, and schedule appointments according to recall needs.
Verify dental treatment plans, patient instructions, summary reports, and dental deductibles.
Assist patients, providers, and other dental care team members with treatment estimates and review those estimates with patients.
When assigned to mobile dental units, ensure provider schedules are accurate, verify chart guard access, print documents, post payments, facilitate bank deposits, run requested reports, act on reports, and maintain unit cleanliness.