Patient Service Representative I

Solaris Health (UroPartners and Urologic Specialists of Northwest Indiana )•Schererville, IN

1h•Onsite

About The Position

Urologic Specialists of Northwest Indiana (USNI), a member of Urology Alliance, is seeking a Patient Service Representative I for its center at 410 E US Hwy 30, Schererville, Indiana. The position is anticipated to start in mid-December or early January. The representative provides exemplary patient service by phone and in person and coordinates front-desk clerical work, including answering phones, welcoming patients and visitors, and scheduling appointments. The role guides patients through intake and checkout, including registration, medical-record handling, and collecting copayments, deductibles, and outstanding balances. It requires following procedures for patient identification and insurance verification to support a seamless experience between clerical and clinical staff. The representative also supports patient flow, maintains accurate and complete records, protects confidential health information, and helps keep the front desk and office supplies organized. The role requires courteous communication, dependable attendance, effective handling of multiple tasks and deadlines, and compliance with relevant privacy, safety, and healthcare guidelines.

Requirements

High school diploma or equivalent.
At least 1–3 years of customer service experience.
Skill using computer programs and applications, including Microsoft Office.
Knowledge of healthcare systems operations and experience navigating electronic medical records.
Ability to answer multiple incoming telephone calls.
Excellent organizational and multitasking abilities, including performing well in stressful situations.
Customer-oriented approach and ability to remain calm in difficult situations.
Ability to work independently and manage multiple deadlines.
Ability to understand established office routines and policies.
Ability to maintain financial records and perform mathematical tasks.
Knowledge of medical terminology.
Excellent verbal and written communication skills.
Proficient interpersonal skills.
Basic knowledge of health insurance products, including HMO, PPO, HSA, commercial insurance, and Medicare.
Ability to use online health insurance portals to verify benefits.
Adherence to and support for compliance and accreditation efforts, including OSHA, HIPAA, and CMS Parts C and D General Compliance and Fraud, Waste & Abuse guidelines.
Compliance with HR confidentiality standards.

Nice To Haves

Some college coursework.
Experience in a medical office; urology experience is preferred.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding.

Responsibilities

Welcome and greet patients and visitors in person and by phone.
Keep the front desk clean and organized.
Register new patients and update existing demographic records, collecting personal and financial information, copayments, and insurance cards.
Collect outstanding patient balances.
Obtain referrals and authorizations when required.
Scan faxes, consents, reports, and other patient information into patient charts.
Generate daily batch transmittal reports.
Facilitate patient flow by notifying providers or medical staff of arrivals, monitoring delays, and communicating with patients and clinical staff.
Schedule follow-up services and office visits.
Respond courteously to inquiries from patients, prospective patients, and visitors.
Maintain office supplies by anticipating inventory needs, placing orders, and monitoring office equipment.
Protect patient confidentiality and secure protected health information, including logging off unattended computers.
Ensure proper handoff of responsibilities when tasks are completed.
Meet attendance expectations and begin work promptly for assigned or confirmed shifts.
Respect the organization’s commitment to cultural diversity through behavior, language, and actions.
Use time and resources effectively.
Ensure medical records are accurate and complete.
Perform other position-related duties as assigned.