Patient Service Representative - Call Center

Western North Carolina Community Health Services • Asheville, NC

18h • $19 - $20 • Onsite

About The Position

The Patient Services Representative (PSR) - Call Center provides phone coverage during business hours at the Minnie Jones Health Center, which operates Monday through Friday from 7:30 am to 6 pm. This role involves assisting patients with call routing, registration, eligibility verification, and general inquiries. The PSR must communicate with people from diverse backgrounds, ensuring all patients are treated with sensitivity and compassion.

Requirements

• At least one year in a customer-facing role in any service-related industry.
• Sliding fee scale experience required.
• High School diploma or equivalent required.
• At least one year in a medical office setting is preferred.

Nice To Haves

• Experience as a Certified Nursing Assistant (CNA) or Medical Assistant (MA), preferred.
• Bilingual English/Spanish is highly desired.

Responsibilities

• Provide phone coverage during business hours.
• Assist patients with call routing.
• Assist patients with registration.
• Assist patients with eligibility verification.
• Respond to general patient inquiries.
• Communicate with people of various diverse backgrounds.
• Ensure all patients are treated in a sensitive and compassionate way.

Benefits

• Competitive health plans for employees and dependents including Medical, Dental, Vision, and Telehealth
• Up to Eleven (11) Paid Holidays
• Up to Two (2) Floating Holidays
• Biweekly accrued PTO (total of 156 hours 1st year, based on 40 hr work week)
• No weekends or holiday work required
• Free telehealth service for you and your household
• 403b Retirement Savings with Match
• Monthly Staff Meetings and Training
• Relias Learning Management System (LMS)
• Continued Medical Education (CME) & Continuing Education (CEU)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED