Patient Services Representative, Call Center

Family Health Centers of San Diego•San Diego, CA

7d•$25 - $29•Hybrid

About The Position

Family Health Centers of San Diego is looking for a Patient Service Representative, Call Center to complete assigned referrals for assigned department(s). Makes appointments directly into CMIS for the appropriate FHCSD site or service. Schedules translation services as needed and makes reminder calls as assigned. Provides excellent patient-centered communication and education regarding referral processes.

Requirements

High school diploma or GED equivalent required.
2 years customer service experience required.
Minimum 6 months experience working in a Call Center preferred.
Possess clear speaking voice and diction.
Knowledge of medical terminology and/or medical front office procedures preferred.
Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high workload environment.
Bilingual in Spanish/English required.
Ability to communicate effectively with callers who speak English as a second language.
Intermediate written and verbal communication skills.
Intermediate computer literacy (i.e., use computer system to manage and schedule appointments, access electronic medical record information, etc.).
Traveling between sites and other locations is occasionally required. Must have a valid California driver’s license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver’s license within ten days of establishing residency. Reasonable accommodation may be provided on a case-by-case basis. Mileage and other reimbursement governed by policy.

Nice To Haves

Minimum 6 months experience working in a Call Center preferred.
Knowledge of medical terminology and/or medical front office procedures preferred.

Responsibilities

Answer inbound telephone calls in assisting patients needing information.
Manage each call in a pleasant, professional, and helpful manner.
Direct callers to the appropriate area in a timely fashion.
Provide information requested and ensure caller has all the information necessary.
Assist patients with scheduling appointments, rescheduling or canceling appointments, and completion of pre-registration items as necessary following patient appointment scheduling guidelines. Accurately document outcomes.
Input all related information on calls received into the computer system accurately and timely.
Seek assistance and direction on unusual circumstances and issues that may arise.
Perform other duties as assigned.