Patient Services/Call Center Representative

Advanced Orthopedic Center•Port Charlotte, FL

1d•Onsite

About The Position

The Patient Services/Call Center Representative is responsible for creating a welcoming and efficient front-office experience for patients and visitors. This role conducts patient check-in and check-out, handles financial transactions, ensures accurate documentation, and supports daily front desk operations. This is an in-person, 40 hrs/worked week position. Pay is commiserate with experience.

Requirements

High School Diploma or equivalent
Professional demeanor with strong interpersonal and communication skills
Ability to multitask and manage competing priorities effectively
Demonstrated respect, compassion, and commitment to patient confidentiality (HIPAA compliance)
Excellent verbal communication skills

Nice To Haves

Minimum of two (2) years of medical office clerical experience
Orthopedic practice experience
Experience with ModMed software or similar practice management systems

Responsibilities

Open and close the front office daily, including unlocking/locking doors, and preparing the reception area.
Prepare daily patient schedules, print face sheets, and document physician-specific notes for clinical staff.
Greet and welcome patients and visitors in a courteous and professional manner.
Check patients in and out accurately and efficiently.
Collect co-pays, outstanding balances, and payments for services rendered in accordance with billing department notes.
Communicate financial policies to patients and obtain required signatures.
Balance the cash drawer at the beginning and end of each business day.
Provide patients with visit summaries, receipts, or portal access instructions.
Ensure all required paperwork is completed thoroughly and accurately prior to clinical processing.
Verify, scan, and confirm eligibility of insurance cards and photo identification.
Accurately enter and update patient information in the practice management system.
Ensure new patient registration is completed according to established procedures (insurance verification, demographic updates, etc.).
Identify no-show and cancelled appointments and document appropriately in the system.
Contact no-show patients to reschedule appointments and generate no-show letters if appropriate.
Forward financial questions or concerns to the Patient Services Manager or Billing & Collections Specialist for resolution.
Perform other administrative duties as assigned.