Service Call Center Representative
Hartford Toyota Superstore•Hartford, CT
•Onsite
About The Position
The Service Business Development Center (BDC) Representative is a critical role that serves as the heartbeat of our service department, ensuring our customers receive timely communication and a seamless experience from the moment they book an appointment. This role is for a high-energy individual with a passion for helping people who thrives in a fast-paced environment and wants to jumpstart a career in the automotive industry. The primary goal is to manage the service schedule and keep our clients informed.
Requirements
- Customer Service Pros: You have a natural ability to talk to people and solve problems with a smile.
- Growth Mindset: You have a genuine desire to learn the ropes of a busy dealership and grow your career with us.
- Reliability: A valid Driver’s License is required for this position.
- Tech Savvy: Ability to navigate computer systems and phone databases quickly.
Responsibilities
- Manage Communications: Handle a high volume of both inbound and outbound calls.
- Schedule Success: Coordinate and book service appointments efficiently to maximize shop flow.
- Keep Customers Informed: Provide proactive status updates to customers regarding their vehicle repairs.
- Build Relationships: Use your professional "phone voice" to provide a welcoming and helpful experience every time.
Benefits
- Comprehensive training on automotive service processes.
- Opportunities for internal advancement within the dealership.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
