Patient Service Rep - Winthrop Family Medicine (Full-time)
About The Position
MaineGeneral Health is a comprehensive non-profit system with the mission of enhancing, every day, the health of our patients, our families, and our communities. Patient Service Reps are the pillar of our practices. Each PSR acts as a patient advocate, access specialist, and service coordinator, ensuring the needs of our patients, family members, medical personnel, and administrative staff are met. You develop strong and sometimes lifelong relationships with individuals in your community; providing care and support in some of the most significant times of their lives. A talented PSR can come from a variety of previous experiences; from medical office, to teaching, to retail, direct patient care, and many other roles. Your day will never be boring! You will schedule appointments, collect insurance information, maintain patient records, and facilitate communication, often acting as a liaison between different healthcare providers such as the doctor and the lab. Acting in this capacity requires a wide range of skills, including computer proficiency, multitasking, and the ability to work independently.
Requirements
- Strong analytical and problem-solving skills
- Proficient with Microsoft Office Suite
- Excellent interpersonal, written/verbal communication, and support skills
- Ability to be flexible and shift priorities quickly
- Strong attention to detail
Responsibilities
- Greets patients, answers phones, and performs clerical duties as needed to support clinical departments
- Schedules appointment times using computerized scheduling programs
- Verifies insurance benefits and may obtain precertification/authorization as necessary.
- Determines and accepts required payments, including co-pays and deductibles, and/or refers to financial counselors for follow-up
- Ensures that all necessary demographic, billing, and clinical information is obtained and entered into the registration system with timeliness and accuracy
Benefits
- quality health, dental, and vision benefits
- wellness programs and resources
- industry-leading leave for new parents
- generous earned time plan
- Employee Assistance Program
- Access wages earned before payday with Payactiv
- Tuition Reimbursement
- 403(b) company-matching contributions
- 401(a) retirement income plan
- short-term and long-term disability insurance
- leadership-supported programs and learning and development resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
