Patient Service Representative - Winthrop & Pediatrics, Full-time

MaineGeneral Health•Winthrop, ME

1d•Hybrid

About The Position

MaineGeneral Health Patient Services Representatives (PSRs) are the pillars of our practices. Each PSR acts as a patient advocate, access specialist and service coordinator, ensuring the needs of our patients, family members, medical personal and administrative staff are met. You develop strong and sometimes lifelong relationships with individuals in your community, providing care and support in some of the most significant times of their lives. The primary location is Winthrop, but this position may be utilized in either location. Occasional weekend coverage may be required.

Requirements

Computer proficiency
Multitasking
Ability to work independently

Nice To Haves

Experience in customer service
Experience in a medical office
Experience in teaching
Experience in retail
Experience in direct patient care

Responsibilities

Greets patients, answers phones, and performs clerical duties as needed to support clinical departments.
Schedules appointment times using computerized scheduling programs.
Verifies insurance benefits and may obtain precertification/authorization as necessary.
Determines and accepts required payments, including co-pays and deductibles, and/or refers to financial counselors for follow-up.
Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.