Patient Service Rep - University Surgical Oncology

University Physicians' Association • Knoxville, TN

4d • Onsite

About The Position

University Physicians' Association is hiring a compassionate and motivated Patient Service Rep (PSR) to work directly with the Oncology Genetics Counseling Clinic. This position supplies administrative and scheduling support to the Genetic Counselor and is supervised by the Manager of University Surgical Oncology at UT Medical Center Cancer Institute. The PSR provides specialized support to the Oncology Genetic Counseling clinic, ensuring a smooth and supportive experience for every patient.

Requirements

• 1-3 years related work experience required.
• Familiarity with medical terminology, medical records, test requisitions, pathology reports.
• Strong organization and multi-tasking skills and ability to prioritize work effectively.
• Strong skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint and other web-based applications. May produce complex documents, perform analysis, and maintain databases.
• Ability to provide a high level of customer service to patients, visitors, staff, and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem-solving. Ability to remain calm in stressful situations.
• Strong communication, organization, and time management skills.
• A team player who puts patients first.

Nice To Haves

• We will train you in Cancer Genetics.

Responsibilities

• Scheduling patient appointments and triaging appointments based on treatment decisions (surgery or systemic therapy options).
• Serving as a primary point of contact for patients regarding financial aspects of care, including insurance coverage, benefits, and out-of-pocket costs.
• Mailing results and/or result letters to patients.
• Contacting laboratories to obtain test information, status updates, testing supplies, etc.
• Scanning or uploading genetic results in our electronic medical record, Powerchart.
• Coordinating and scheduling meetings for the genetic counselor.
• Assisting Genetic counselor in clinic with genetic testing paperwork and test packing and shipping in clinic.
• Maintaining the genetic testing result and genetic counseling referral databases.

Benefits

• Paid Time Off (PTO)
• Medical, Dental & Vision Insurance
• Short & Long-Term Disability
• Life Insurance
• 401(k) Retirement Plan with Company Match and immediate Vesting

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed