Patient Service Rep/Surgical Scheduler

Summit Health•New York, NY

2d•$20 - $24•Onsite

About The Position

Responsible for greeting patients/family, scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures. Ensure appropriate action was taken in a timely manner. Answer the telephone promptly and dealing with callers needs imperiously. Directs all calls appropriately, takes an accurate message and delivers to the appropriate individual. Demonstrates appropriate telephone etiquette. Schedules future appointments, tests, and completes referrals as ordered by the physician. Maintains communication resources, i.e. on-call schedule, MD phone numbers and beeper numbers. Prepares charts for new patients assuring all required forms are placed appropriately in the chart. Converts from temporary to permanent record before close of the day. Requests medical records and performs chart preparation to provide physician with all information needed for visit prior to the actual exam, evaluation, procedure, or treatment. Prints minimal medical records information needed from electronic record if chart is not available Reconciles encounters daily according to policy and guidelines. Monitors supply inventory, completes and directs requisitions for supplies, forms, equipment or services. Performs various clerical duties including faxing, photocopying, filing and mailings. Obtains, verifies and updates patient information; maintains confidentiality according to policies Accurately completes any/all necessary forms for the patients. Respects patient’s rights by knocking on the door, calling patient by name and identifying self before entering the patient’s room. Establishes and maintains a positive working relationship with physicians and nursing staff Protects the privacy and confidentiality of patients and employees. Communicates any problems, equipment concerns or issues promptly to the Nurse Manager. Demonstrates a working knowledge of booking and scheduling inpatient, outpatient and special procedures. Arranges for specialty equipment/ services. Interacts with outside vendors / contracted services. Demonstrates understanding of submission of necessary documents for hospital. Verbalizes procedure for collection of pre-admission testing data. Demonstrates a working knowledge of insurance and pre-certification requirements. Arranges types and distributes schedule. Maintains office supplies and equipment. Provides training to other office staff. Logs surgical procedures. Maintains scheduling system. Demonstrates working knowledge for rescheduling and canceling procedures. Verbalizes customer service skills to alleviate patient anxiety. Demonstrates customer service skills when communicating with peers. Collates and submits information. Communicates repair orders to appropriate personnel. Demonstrates good judgment in scheduling procedure to increase physician productivity. Demonstrates understanding of fire safety and emergency procedures. Other job duties as required.

Requirements

High School Graduate or GED required
Ability to communicate in English, both orally and in writing
Must have excellent interpersonal and customer service skills
Must have accurate computer data entry skills
Must have the ability to organize and perform multiple tasks in a timely manner
Basic proficiency in computer use required

Nice To Haves

Associate Degree preferred
Previous PSR experience preferred
Previous office experience preferred
Knowledge of medical office and terminology preferred
Previous experience with Standard Office Technology in a Window based environment preferred
Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred

Responsibilities

Greeting patients/family
Scheduling patient appointments
Scheduling hospital and ambulatory admissions/procedures
Answering the telephone promptly and dealing with callers needs imperiously
Directing all calls appropriately, taking an accurate message and delivering to the appropriate individual
Scheduling future appointments, tests, and completing referrals as ordered by the physician
Maintaining communication resources, i.e. on-call schedule, MD phone numbers and beeper numbers
Preparing charts for new patients assuring all required forms are placed appropriately in the chart
Converting from temporary to permanent record before close of the day
Requesting medical records and performing chart preparation to provide physician with all information needed for visit prior to the actual exam, evaluation, procedure, or treatment
Printing minimal medical records information needed from electronic record if chart is not available
Reconciling encounters daily according to policy and guidelines
Monitoring supply inventory, completing and directing requisitions for supplies, forms, equipment or services
Performing various clerical duties including faxing, photocopying, filing and mailings
Obtaining, verifying and updating patient information; maintaining confidentiality according to policies
Accurately completing any/all necessary forms for the patients
Respecting patient’s rights by knocking on the door, calling patient by name and identifying self before entering the patient’s room
Establishing and maintaining a positive working relationship with physicians and nursing staff
Protecting the privacy and confidentiality of patients and employees
Communicating any problems, equipment concerns or issues promptly to the Nurse Manager
Demonstrating a working knowledge of booking and scheduling inpatient, outpatient and special procedures
Arranging for specialty equipment/ services
Interacting with outside vendors / contracted services
Demonstrating understanding of submission of necessary documents for hospital
Verbalizing procedure for collection of pre-admission testing data
Demonstrating a working knowledge of insurance and pre-certification requirements
Arranging types and distributing schedule
Maintaining office supplies and equipment
Providing training to other office staff
Logging surgical procedures
Maintaining scheduling system
Demonstrating working knowledge for rescheduling and canceling procedures
Verbalizing customer service skills to alleviate patient anxiety
Demonstrating customer service skills when communicating with peers
Collating and submitting information
Communicating repair orders to appropriate personnel
Demonstrating good judgment in scheduling procedure to increase physician productivity
Demonstrating understanding of fire safety and emergency procedures