Patient Service Rep I-Appointment Scheduler

Axia Women's Health•East Brunswick Twp, NJ

1d•Onsite

About The Position

At Axia Women’s Health, recognized as a Great Place to Work for the 4th year in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of women's health centers in New Jersey, Indiana, and Kentucky. Our rapidly growing network spans OB/GYN physicians, breast health centers, high-risk pregnancy centers, two laboratories, urogynecology care, and fertility centers. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. We have an opening for a Patient Services Representative (PSR) at OB of East Brunswick Hours: Monday-Friday 8-4:30 pm Location(s): East Brunswick (main office) Patient Service Representative I (PSR I) Appointment Scheduler The Patient Service Representative I (PSR I) plays a vital role in delivering a seamless and positive experience for all patients at Axia Women’s Health. Serving as both the initial and final point of contact for in-office visitors and incoming callers, the PSR I is responsible for providing exceptional customer service while managing a variety of front-desk responsibilities. This includes scheduling and modifying appointments, responding to patient inquiries, and supporting daily administrative workflows. The PSR I ensures that each patient interaction reflects Axia’s commitment to quality, compassion, and efficiency.

Requirements

High School diploma or equivalent required.
Medical Receptionist/Patient Service Representative experience preferred, but not required.
Prefer previous phone center experience

Responsibilities

Answers patient calls in a calm courteous and professional manner
Schedule patient appointments paying attention to detail on appointment type and provider
Gathering and entering/updating demographic and insurance information
Provide excellent patient experience over the phone
Greet patients and visitors in a professional and courteous manner, providing assistance and directing them to the appropriate waiting area.
Notify appropriate personnel to meet and escort patients to the exam room.
Promptly and professionally route phone calls via direct transfer, paging, voicemail, or redirect as needed.
Retrieve and appropriately route any messages from the answering service.
Courteously screen solicitors for relevance to care center's needs.
Perform registration functions for new or existing patients and activate patient files.
Effectively collect and record copayments as required.
Verify patient insurance eligibility and clearly communicate benefit limitations.
Assist with scheduling patient appointments and follow-up visits.
Ensure accurate and detailed documentation of patient encounters.
Provide additional support to patients and medical staff as needed.
Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations.
Ensure compliance with all Standard Operating Procedures (SOPs) and policies (including HIPAA & OSHA).
Adhere to practice policies, procedures, and protocols.
Participate in team meetings and contribute to quality improvement initiatives.
Demonstrate commitment to the organization's mission, vision, and values by embodying its principles in daily activities.
Uphold high standards of ethical behavior, integrity, and professionalism.
Actively contribute to creating a positive work environment that aligns with the organization's goals and objectives.
Other duties as assigned.

Benefits

Choice of multiple medical insurance plans
Dental insurance
Vision insurance
Supplemental life insurance
FSA
HSA
Identity theft protection
Long term care insurance
Pet insurance
Immediate 401(k) contribution option with employer match after one year
Generous PTO offering with additional time off for volunteering
Access to Axia providers at little to no cost through Axia’s medical insurance
Axia-paid life insurance
Short-term disability
Long-term disability
Free counseling for colleagues and family members, including parents and parents-in-law