Diagnostic Appointment Scheduler I

Physicians East•Greenville, NC

2d•Onsite

About The Position

We are looking for an employee with exceptional interpersonal communication skills and the ability to create a favorable impression for the organization to all staff, patients, and the public. Must have a strong sense of team commitment, which includes meeting deadlines, punctuality, and excellent follow-through. You will be responsible for scheduling patients for diagnostic testing in an efficient and timely manner.

Requirements

High School Diploma or Equivalent
computer experience required
Must have strong software skills including knowledge of Word, Excel, etc.
Demonstrated proficiency with software applications such as NextGen, Centricity and/or related.

Nice To Haves

Two-year degree preferred
medical office experience preferred
familiarity with diagnostic orders/testing preferred

Responsibilities

Schedule, coordinate, cancel and reschedule patient’s appointments. Relays necessary messages to staff.
Maintains and updates current information on diagnostic’s schedules.
Answer telephone, screen calls, takes messages, and provides information.
Schedules CT, MRI, Ultrasound, Nuclear, Mammography, and other diagnostic tests as requested.
Answers questions regarding patient appointments and testing.
Provide testing preparation instructions to patients.
Determines the availability of work-in slots for STAT testing requests.
Maintain diagnostic appointment desktop.
Complete and send Request for Referral Appointment Authorizations to the Managed Care Representative and notify patient of referred appointment date and time.
Able to begin day at 7:30/8:00am and end day at 5:00pm Monday through Friday.
Adhere to department and company policies.
Always maintain confidentiality.
Attends meetings as required.