Pat Service Mgr

Hospital Housekeeping Systems•Lima, OH

3d•$65,000•Onsite

About The Position

HHS is seeking a friendly, compassionate leader to join the culinary team at Bon Secours Mercy Health St. Rita's Medical Center. The Patient Service Manager helps support the healing process by ensuring food quality, service, safety, and sanitation for patients. The role leads a goal-oriented patient ambassador team and promotes a productive, hospitality-centered, guest-first environment focused on quality service and patient satisfaction. The manager oversees team member recruiting, training, and development; supports patient education on nutritional needs; coordinates food service standards; and maintains the patient ambassador program. The role also collaborates with department, facility, and company leadership, stays informed about patient satisfaction and current trends, and participates in departmental meetings, quality improvement programs, workshops, and projects. The position is based at Bon Secours Mercy Health St. Rita's Medical Center. Pay is listed as an annual salary of $65,000. Work shift is based on facility needs. Candidates must be willing to relocate for promotion opportunities. HHS is a private, family-owned business founded in 1975 that provides housekeeping, food, and facility management services to nearly 1,000 customers across six industries.

Requirements

Experience managing a team and working in customer service.
Computer experience with word processing, spreadsheets, and various software.
Must be willing to relocate for promotion opportunities.
Must have or be willing to obtain a valid Serve Safe certification or equivalent.
Effective written, spoken, and non-verbal communication skills.
Ability to interact with individuals of all backgrounds.
Service-oriented approach focused on exceeding expectations.
Ability to maintain a positive and professional demeanor.
Self-motivated, with the ability to prioritize projects and needs effectively.
Willingness to support others as needed to achieve outcomes.
Demonstrate integrity, respect, and discretion in business dealings.
Attention to detail and ability to manage tasks effectively in a fast-paced environment.

Nice To Haves

Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian preferred.
Working knowledge of Press Ganey/NRC Picker.

Responsibilities

Provide leadership that fosters team morale, passion, quality, and respect.
Lead and manage team member recruiting, training, and development.
Conduct daily inspections, patient rounding, assessments, coaching, and counseling of team members.
Educate patients, families, nursing staff, food service staff, and other facility staff about nutritional needs.
Coordinate and evaluate food service standards to support patient satisfaction and nourishment.
Address service issues and provide excellent customer service to resolve them.
Implement, manage, and maintain the patient ambassador program to provide high-quality service.
Collaborate with department, facility, and company leadership to achieve goals.
Stay informed about patient satisfaction updates and current trends.
Participate in departmental meetings and Quality Assurance/Performance Improvement programs, promoting collaboration and teamwork.
Participate in patient experience workshops and projects led by the organization.