Pat Service Mgr
About The Position
The Patient Service Manager is a friendly, compassionate leader on the culinary team who helps support the healing process by ensuring food quality, service, safety, and sanitation for patients. The role leads a goal-oriented patient ambassador team and fosters a hospitality-centered, guest-first environment focused on effective operations and consistent, high-quality service. The manager leads and develops team members, performs inspections and patient rounds, and provides education on nutritional needs to patients, families, nursing, food service, and other facility staff. The position coordinates food service standards, responds to service issues, maintains the patient ambassador program, and collaborates with department, facility, and company leadership to meet goals. The manager also participates in quality programs, departmental meetings, and patient-experience initiatives.
Requirements
- Experience managing a team and working in customer service.
- Computer experience with word processing, spreadsheets, and various software.
- Must be willing to relocate for promotion opportunities.
- Must have or be willing to obtain a valid Serve Safe certification or equivalent.
- Ability to interact with individuals of all backgrounds.
- Effective written, spoken, and non-verbal communication.
- Service-oriented mentality focused on exceeding expectations.
- Maintain a positive and professional demeanor.
- Self-motivated, with the ability to prioritize projects and needs effectively.
- Willingness to support the team where needed to achieve outcomes.
- Demonstrate integrity, respect, and discretion in business dealings.
- Attention to detail and ability to manage tasks effectively in a fast-paced environment.
Nice To Haves
- Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian.
- Working knowledge of Press Ganey/NRC Picker.
Responsibilities
- Provide leadership that supports a team environment fostering morale, passion, quality, and respect.
- Lead and manage team member recruiting, training, and development.
- Perform daily inspections, patient rounding, assessments, coaching, and counseling of team members.
- Educate patients, families, nursing, food service, and other facility staff on nutritional needs.
- Coordinate and evaluate food service standards to ensure patient satisfaction and nourishment.
- Correct service issues and provide excellent customer service.
- Implement, manage, and maintain the patient ambassador program to support high-quality service.
- Collaborate with department, facility, and company leadership to achieve goals.
- Stay informed about patient satisfaction updates and current trends.
- Participate in departmental meetings and Quality Assurance/Performance Improvement programs, promoting collaboration and teamwork.
- Participate in patient experience workshops and projects led by the organization.
Benefits
- Paid time off, including vacation and sick leave.
- Medical, dental, and vision insurance.
- 401(k) with employer match.
- Employee Assistance Program (EAP).
- Career development and ongoing training.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
