Patient Service Coordinator, 8S Multispecialty ICU - Hyde Park, Part Time, Day Shift

UChicago Medicine•Chicago, IL

7d•$22 - $34

About The Position

The Patient Service Coordinator supports patients and their significant others, physicians, care and multidisciplinary teams, and other care center staff under the direction of the Patient Care Manager. The role helps facilitate patient care within patient care units and maintains a clean, orderly environment that supports the coordination and provision of patient-centered care.

Requirements

High school diploma or equivalent.
At least one year of general office experience, preferably in a medical or clinical setting.
Good written and verbal communication, organizational, and customer service skills.
Ability to multitask effectively, use discretion and good judgment, and maintain patient confidentiality.
Ability to interact independently and professionally with internal and external hospital customers.
Proficiency in the MS Office Suite and ability to learn and use applicable software.

Nice To Haves

Emergency department experience.
Associate-level business courses.

Responsibilities

Facilitate the patient admission process.
Answer patient intercom requests and refer them promptly to the appropriate staff.
Arrange patient transportation to outside agencies.
Coordinate facility information and work orders received from unit staff, maintain request records, follow up as needed, and relay the status of outstanding work orders to appropriate staff.
Assemble, organize, and maintain patient medical records and charts according to hospital policies and procedures.
Obtain necessary signatures on forms as required by hospital policy and procedure.
Enter patient charges through the computer system.
Assist with orienting new staff.
Cross-cover multiple patient care units during the regular work shift when required.
Run errands as requested by Care Center leadership.
Answer incoming telephone calls promptly and courteously.