Patient Coordinator-Multispecialty-Scarsdale, NY-Full Time-Day-Offsite

Mount Sinai Health System•Village of Scarsdale, NY

12h•$17 - $33•Onsite

About The Position

The Offsite Patient Coordinator greets patients and establishes first contact. The coordinator confirms and updates patient demographics, schedules appointments, and verifies insurance as needed to ensure patients have appropriate coverage for the physician they are seeing. The role also supports patient check-in, communication with practice staff, paperwork processing, payment collection, and follow-up scheduling.

Requirements

High school graduate or GED.
One year of physician practice experience.
Complete a minimum of one week of on-site training provided by the practice.

Nice To Haves

Experience in a medical office setting using a computer system for physician scheduling.

Responsibilities

Greet patients in person or by telephone and update insurance and demographic information in the practice management system.
Confirm that the physician accepts the patient's insurance and verify coverage before the visit or, at minimum, upon arrival.
Communicate patient arrivals to appropriate staff and ensure the patient's medical record is available for the physician.
Process or update HIPAA-related paperwork and other institutional forms as necessary.
Collect or retrieve referrals and insurance authorizations as required.
Monitor the waiting room routinely and keep patients informed about wait times.
Ensure patients have paid their co-pay or collect it under the direction of billing staff, providing a receipt and following established cash-control processes.
Schedule follow-up appointments as needed and provide guidelines for requesting medical records when necessary.
Perform simple charge-entry tasks or enter patient payments and prepare a cashier's deposit; these duties are mutually exclusive and may not be performed by the same employee.
Answer practice phones and schedule appointments.
Follow HIPAA and other applicable governmental or state agency requirements for handling protected health information documents.
Make reminder calls for next-day appointments when needed.
Perform other related duties.