Patient Service Coordinator (SOM General Administration, Ambulatory Services)

Johns Hopkins University•Towson, MD

14d•$17 - $30

About The Position

School of Medicine Pediatric Ambulatory Services seeks a Patient Service Coordinator to provide friendly, courteous, and confidential assistance to patients and families at Johns Hopkins Pediatric Specialty Network clinics. The coordinator maintains accurate geographical and clinical information to support each patient encounter and uses automated systems for scheduling, pre-registration, check-in, rooming, and check-out. The role requires effective, courteous communication and teamwork across the network. It reports to the Network Supervisors and Ambulatory Service Manager, who oversee administrative and clinical supervision, staff development, and orientation to policies and procedures. The primary location is Towson/GBMC, with travel to sister sites in Annapolis, Columbia, and Bethesda as needed. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.

Requirements

High school diploma or graduation equivalent.
One year of customer service work experience; additional education may substitute for required experience under the JHU equivalency formula.
Obtain certification in appropriate skill groups during the introductory period.
Complete Meditech certification within two to three weeks of employment.

Nice To Haves

Two years of related work experience.
Knowledge of medical insurance coverage.
Knowledge of medical terminology.
Basic computer skills.

Responsibilities

Verify and correct patient registration information, including addresses, phone numbers, insurance, guarantor information, primary contacts, and primary care providers.
Collect time-of-service payments, issue receipts, and electronically close out the cash drawer at the end of the day.
Assist with basic insurance and third-party queries, and direct patients to appropriate billing or financial-assistance resources.
Obtain missing laboratory results, imaging reports, growth charts, and other information needed for appointments.
Scan laboratory results, imaging reports, in-clinic testing results, and EKGs into patient charts as appropriate.
Print laboratory and imaging orders and direct patients to local testing resources upon request.
Relay preparation instructions for laboratory tests and examinations.
Print after-visit summaries and referrals upon request.
Assist patients and family members with forms, including Medical Information Releases, FMLA provider information, and School Medication Administration forms.
Print patient demographics when a patient is sent directly to a hospital, and provide them with the patient or transport as needed.
Contact patients, based on provider preference, to determine whether appointment times can be adjusted to close schedule gaps.
Coordinate visits within or between departments according to provider instructions to support complete care.
Schedule medical consultations across Johns Hopkins Pediatrics, including network sites and downtown locations, considering patient geographical preferences.
Telephone patients to obtain pre-registration information and confirm appointments when requested.
Manage incoming and outgoing fax documents and scan them into patient charts as appropriate.
Prepare and print daily schedules and department labels as needed.
Maintain monthly inventory of office supplies, registration forms, privacy forms, and related materials.
Work with general and EPIC IT help desks to address computer and software issues.
Work with building management on space and environmental issues, when applicable.
Report deficiencies found during routine Infectious Disease and Environment of Care Rounds, correct and close out simple deficiencies, and coordinate other corrections with building management or maintenance. At the manager's discretion, obtain contractor bids for deficiencies not addressed by other means.
Clean and sanitize waiting-room furniture at the end of the day.
Inform patients about surveys and encourage completion.
Perform other duties as assigned, including duties arising temporarily or as needs arise.