Patient Service Associate - EmUrgentCare (Per Diem)

Albany Medical Center•Cohoes, NY

6d•$46,215 - $60,080•Onsite

About The Position

Albany Medical Center is hiring a Patient Service Associate for its EmUrgentCare front office team. The role serves patients at the front desk and involves registration, appointment support, payment collection, record maintenance, and phone routing. The position is per diem, requires 36 hours per month and one 12-hour weekend shift, and is onsite at multiple EmUrgentCare locations with some nearby travel. Candidates should be able to multitask independently and as part of a team in a fast-paced environment. No prior experience is required; a high school diploma or equivalent is required.

Requirements

High school diploma or equivalent.
Ability to multitask in a fast-paced environment, both independently and as part of a team.
36 hours per month and one 12-hour shift on a weekend are required.
Onsite work at multiple EmUrgentCare locations, with some nearby travel required.

Nice To Haves

Excellent customer service skills.
Experience using an electronic health record.
Experience using Microsoft Office.

Responsibilities

Assist patients reporting to the front desk.
Greet patients promptly, courteously, and professionally.
Interact with a diverse patient population.
Use the electronic medical record to maintain patient records through scanning or registration.
Attend to appointments and collect copayments and other necessary information during check-in.
Schedule follow-up appointments and referrals as needed during checkout.
Answer incoming phone calls and direct them to appropriate team members.