Patient Service Associate- EmUrgentCare-Guilderland
About The Position
The Patient Service Associate provides advanced clerical support and coordinates office functions to support effective operations and administration. The role requires knowledge and competence in the electronic health record and scheduling system. The associate registers patients, updates insurance information, schedules visits, and coordinates appointment-related activities. They discuss financial obligations, explain regulatory forms, and answer patient questions. The position involves working across multiple systems during in-person interactions and incoming calls to complete accurate registration and support clinical workflows. The associate uses the electronic medical record to maintain patient records through registration and scanning. They work with state and government agencies and facilities to obtain required consents for patients who are wards of the state or represented by proxies. They follow payer requirements for referrals and authorizations, arrange follow-up appointments, referrals, and prior authorizations as needed, and communicate professionally and promptly with providers, patients, clinical care teams, and insurance companies. They also answer incoming calls and route them appropriately, support departmental plans and procedures, and represent Albany Medical Center and its affiliated practices, hospital, and center. The role serves a diverse patient population and requires adherence to the established dress code and applicable privacy and information-protection policies.
Requirements
- High school diploma or GED.
- Excellent customer service skills.
- Ability to multitask in a high-patient-volume unit.
- Ability to learn and use available resources.
- Strong time-management skills.
- Ability to review information and draw appropriate conclusions.
- Good judgment and problem-solving ability, including escalating issues when needed.
- Strong teamwork skills and work ethic.
Nice To Haves
- Two to three years of office experience, or one year of related experience in a medical practice.
- Experience using an electronic health record.
- Experience using Microsoft Office.
Responsibilities
- Register patients and update insurance information.
- Schedule visits and coordinate patient appointment scheduling.
- Discuss financial obligations, explain regulatory forms, and answer questions.
- Use multiple systems during patient-facing interactions and telephone calls to complete accurate registration and support clinical workflows.
- Support departmental plans, policies, procedures, and initiatives within the scope of the role.
- Represent Albany Medical Center and support the ideals and principles of the department, practice, hospital, and center.
- Interact with a diverse patient population.
- Use the electronic medical record to maintain patient records through registration and scanning.
- Coordinate required consents for patients who are wards of the state or represented by proxies, working with government agencies and facilities as needed.
- Follow payer requirements for referrals and authorizations within the assigned specialty.
- Schedule follow-up appointments, referrals, and prior authorizations as needed.
- Communicate professionally and promptly with providers, patients, clinical care teams, and insurance companies.
- Answer incoming phone calls and direct them appropriately.
- Adhere to the established dress code.
- Protect sensitive information in accordance with applicable policies and privacy requirements.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
