Patient Scheduling Specialist - Hematology/Oncology Clinic

Glens Falls Hospital • Glens Falls, NY

3d • Onsite

About The Position

The Patient Scheduling Specialist will be responsible for scheduling multiple appointments and exams for patients within the Hematology/Oncology Clinic. This role requires an understanding of complex treatment plans to ensure appointments align with the patient's care plan, considering diagnosis, treatment regimen, and the timing of various visits (lab, MD, and treatment). The specialist will act as a patient liaison, coordinating with physicians, clinical staff, Medical and Radiation Oncology, other departments, and ancillary hospital personnel to ensure appropriate testing and scheduling. They will manage physician schedules, including entering time off and coordinating patient appointments around it. The role involves receiving referrals from external physician offices, determining the appropriate physician based on diagnosis, availability, and rotation, and answering phones professionally. The specialist will also contact patients to reschedule appointments or exams, prioritize appointments based on patient needs, facilitate insurance verification and benefits, identify and report scheduling problems to a supervisor, and collaborate with physicians on scheduling conflicts. Additionally, they will monitor patient waiting areas for timeliness and issues, notifying nursing staff of any problems or delays.

Requirements

• High School diploma or equivalent
• Minimum 1 year of experience in a Healthcare Environment including medical scheduling experience required
• Excellent customer service skills
• Excellent command of the English language
• Knowledge of medical terminology
• Excellent computer and phone skills
• Problem solving/trouble shooting techniques
• Excellent written and oral communication skills

Nice To Haves

• Computerized medical scheduling experience strongly preferred
• Knowledge of some anatomy/physiology preferred

Responsibilities

• Schedules multiple appointments and exams appropriately.
• Is aware of complex treatment plans to ensure scheduled appointments compliment the plan of care based on diagnosis, treatment regime and required timing of various visits (including lab, MD and treatment appointments).
• Serves as a patient liaison and coordinator with physicians, clinical staff, Medical and Radiation Oncology, other departments and ancillary hospital personnel to ensure appropriate testing and scheduling occurs.
• Enters physician time off into schedule and collaborates with physicians to coordinate patient scheduling related to time off.
• Ensures that daily schedules and reports area available for physician and nursing staff.
• Receives referrals from external physician offices and determines which physician receives the referral, based on diagnosis, appointment availability and rotation.
• Answers phones in a professional and timely manner, communicating a positive image of the Cancer Center.
• Contacts patients to reschedule appointments or exams as needed, including missed visits.
• Appointments are prioritized according to individual patient needs.
• Facilitates insurance verification and benefits.
• Identifies scheduling problems and reports them to supervisor.
• Keeps the supervisor informed of any issues needing resolution.
• Collaborates with physicians when scheduling conflicts arise to prevent delays.
• Welcomes, observes, and monitors patient waiting or holding areas adjacent to location for timeliness and patient problems.
• Notify nursing staff if problems or delays arise.

Benefits

• Comprehensive program of cancer care services
• Advanced treatments
• Innovative education and support programs
• Early detection and cancer prevention
• Accreditation by the American College of Surgeons as a Community Hospital Comprehensive Cancer Program
• Oncology certified nurses (can be obtained after employment)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED