Patient Scheduling Specialist - Care Lane Hematology/Oncology Clinic
About The Position
The Patient Scheduling Specialist will be responsible for scheduling multiple appointments and exams accurately using a computer scheduling system, phone, and/or fax. This role involves collaborating with ancillary departments, identifying the proper sequencing of exams, and understanding complex treatment plans to ensure appointments complement the patient's care plan. The specialist will also serve as a patient liaison, coordinating with physicians, clinical staff, and other departments to ensure appropriate testing and scheduling. This includes reviewing physician orders, obtaining necessary additional orders, managing physician time off in the schedule, and preparing daily schedules and reports. The role also involves receiving and directing referrals from external physician offices, answering phones professionally, rescheduling appointments as needed, and facilitating insurance verification and authorization.
Requirements
- High School diploma or equivalent
- Minimum 1 year of experience in a Healthcare Environment including medical scheduling experience required
- Computerized medical scheduling experience strongly preferred
- Excellent customer service skills
- Excellent command of the English language
- Knowledge of medical terminology
- Excellent computer and phone skills
- Problem solving/trouble shooting techniques
- Excellent written and oral communication skills
Nice To Haves
- Knowledge of some anatomy/physiology preferred
Responsibilities
- Schedules multiple appointments and exams appropriately and accurately via computer scheduling system, phone and/or fax in collaboration with ancillary departments. Identifies proper sequencing of exams and schedules accordingly. Is aware of complex treatment plans to ensure scheduled appointments compliment the plan of care based on diagnosis, treatment regime and required timing of various visits (including lab, MD and treatment appointments).
- Serves as a patient liaison and coordinator with physicians, clinical staff, Medical and Radiation Oncology, other departments and ancillary hospital personnel to ensure appropriate testing and scheduling occurs. Reviews physician orders and ensures orders have been received for all required exams and procedures; obtains additional written orders from physician when necessary to prevent omission of a required test or procedure.
- Enters physician time off into schedule and collaborates with physicians to coordinate patient scheduling related to time off. Ensures that daily schedules and reports area available for physician and nursing staff.
- Receives referrals from external physician offices and determines which physician receives the referral, based on diagnosis, appointment availability and rotation.
- Answers phones in a professional and timely manner, communicating a positive image of the Cancer Center. Interacts directly with customers, responding to their needs in a positive, polite and respectful manner.
- Contacts patients to reschedule appointments or exams as needed, including missed visits. Appointments are prioritized according to individual patient needs.
- Facilitates insurance verification and benefits. Secures insurance precertification/authorization from insurance companies and physician’s offices as required, prior to the scheduling of appointments and exams.
- Identifies scheduling problems and reports them to supervisor. Keeps the supervisor informed of any issues needing resolution. Collaborates with physicians when scheduling conflicts arise to prevent delays.
- Welcomes, observes, and monitors patient waiting or holding areas adjacent to location for timeliness and patient problems. Notify nursing staff if problems or delays arise.
Benefits
- Comprehensive program of cancer care services
- Accreditation by the American College of Surgeons as a Community Hospital Comprehensive Cancer Program
- Oncology certified nurses (can be obtained after employment)
- Valuable and competitive benefits offerings (available to active, full-time and part-time employees who work at least 30 hours per week)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
