Patient Registration Specialist - Care Lane Hematology/Oncology Clinic
About The Position
The Patient Registration Specialist at the C.R. Wood Cancer Center serves as a welcoming point of contact for oncology patients and families. The role supports patient care by managing schedules, maintaining accurate records, helping streamline clinic visits, and coordinating with oncology navigation teams to connect patients with financial aid and transit assistance. The position supports administrative workflows for chemotherapy, radiation, and genetic counseling visits. No advanced healthcare degree is required, and training is provided. The posting encourages candidates with office, retail, or front-desk experience to pursue a medical career.
Requirements
- High school diploma or GED equivalent.
- Excellent typing, computer navigation, and phone etiquette.
- Proactive problem-solving ability, empathy, and strong organizational skills under pressure.
- Open to candidates with a strong customer service background.
Nice To Haves
- Associate degree in health administration, business, or finance.
- One year of healthcare or insurance experience.
- Familiarity with basic medical terminology or anatomy.
Responsibilities
- Greet arriving oncology patients, verify their identities, guide visitors, and manage waiting areas to help prevent delays.
- Pre-verify insurance, emergency contacts, and demographic information ahead of appointments to minimize patient wait times.
- Collect professional and facility co-pays, scan insurance cards, obtain HIPAA signatures securely, and accurately update electronic medical records (EMR).
- Coordinate with schedulers and care teams to resolve check-in issues, route phone calls, and alert staff to patient delays.
- Partner with navigation staff to identify patients who may need financial assistance and route applications and emergency transit gas cards to them.
Benefits
- The employer states that competitive benefits offerings are available to active full-time and part-time employees who work at least 30 hours per week; the posting refers applicants to the career page for a summary of offerings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
