Patient Registration Specialist - Care Lane Hematology/Oncology Clinic

Glens Falls Hospital • Saratoga Springs, NY

4d

About The Position

The Patient Registration Specialist at the C.R. Wood Cancer Center provides welcoming, compassionate support to patients and families navigating cancer care. The role keeps treatment programs moving smoothly through accurate administrative work, patient scheduling and registration, and coordination with oncology navigation teams. The specialist also helps connect patients with financial aid and transit assistance, contributing to a calm and supportive care environment. The position supports workflows for chemotherapy, radiation, and genetic counseling visits. No advanced healthcare degree is required.

Requirements

• High school diploma or GED equivalent.
• Excellent typing, computer navigation, and phone etiquette.
• Proactive problem-solving ability, empathy, and strong organization under pressure.

Nice To Haves

• Associate of Applied Science degree in health administration, business, or finance.
• One year of healthcare or insurance experience; candidates with strong customer service backgrounds are also considered.
• Familiarity with basic medical terminology or anatomy.

Responsibilities

• Greet arriving oncology patients, verify their identities, guide visitors, and manage waiting areas to help prevent long delays.
• Pre-verify insurance, emergency contacts, and demographic information ahead of appointments to minimize patient wait times.
• Collect professional and facility co-pays, scan insurance cards, obtain HIPAA signatures, and accurately update Electronic Medical Records (EMR).
• Coordinate with schedulers and care teams to resolve immediate check-in issues, route phone calls, and alert staff to patient delays.
• Partner with navigation staff to identify patients who may need financial assistance and route applications and emergency transit gas cards to them.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED