Patient Access Specialist - Care Lane Hematology/Oncology Clinic

Glens Falls Hospital • City of Saratoga Springs, NY

7h • $19 - $29

About The Position

The Patient Access Specialist serves as the first point of contact at all entrances of the Care Lane Hematology/Oncology Clinic for visitors, patients, and employees, using the Visitor Management System. The role requires listening and responding to visitors’ service needs with appropriate urgency and providing direction and information.

The position supports a cancer care program serving the Glens Falls and Saratoga Regions, with services spanning advanced treatments, education and support, early detection, and cancer prevention.

Requirements

• High school graduate or GED required.
• Ability to read and interpret documents such as safety rules and policies or procedures.
• Ability to write routine reports and correspondence.
• Project a professional image and be friendly, personable, and alert to customer needs.
• Ability to communicate effectively with all individuals in a friendly, positive manner, including in adverse situations.
• Basic math skills, including adding, subtracting, multiplying, dividing, and computing in all units of measure.
• Ability to solve practical problems and handle a variety of variables, including situations related to the security function.
• Ability to use computers.
• Ability to balance multiple tasks and priorities.

Responsibilities

• Check in visitors, vendors, and other non-patient persons entering the hospital.
• Provide directions to people entering the hospital.
• Contact departments by phone regarding visitation, vendors, questions, or concerns.
• Assist people who need wheelchairs.
• Remain aware of surroundings and contact Security about issues.
• Assist with ID badging questions or concerns and contact Security for assistance.
• Help maintain a safe and clean work area, keeping areas clear of safety issues such as wet floors, carpets, or signs blocking egress.
• Assist with training new employees.
• Write incident reports.

Benefits

• Competitive benefits offerings are available to active full-time and part-time employees who work at least 30 hours per week; details are provided on the employer’s career page.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED