Patient Scheduling Coordinator
About The Position
Advanced Dentistry of South Florida is seeking an experienced Patient Service Representative with prior dental office experience who thrives in a fast-paced environment and is passionate about creating outstanding patient experiences. Our state-of-the-art, multi-specialty practice brings together general dentistry, endodontics, oral surgery, and advanced specialty care under one roof, delivering an exceptional patient experience and clinical excellence. As the first point of contact for our patients, you will play a critical role in keeping the practice running smoothly while helping drive patient satisfaction and schedule success.
Requirements
- Dental office experience required
- Strong communication and customer service skills
- Comfortable working with computers and digital systems
- 4+ yrs (Must have at least 4+ years of hands on experience working in a dental office)
- Experience answering telephone
- Must have exceptional customer service skills
Nice To Haves
- Experience with Dentrix, Eaglesoft, Open Dental, or similar software preferred
- Strong organizational skills with the ability to multitask effectively
- Positive attitude, professionalism, and a team-first mindset
- Experience working in a dental, medical, or other health-care office, preferred
- Knowledge of insurance plans (HMO/PPO), is a plus
Responsibilities
- Answering and managing high-volume inbound calls
- Scheduling, confirming, and optimizing patient appointments
- Greeting and checking in patients
- Verifying dental insurance benefits and eligibility
- Collecting copays and patient payments
- Assisting patients with treatment and financial discussions
- Managing patient communications through phone, email, and text
- Supporting recall, reactivation, and schedule-fill initiatives
- Maintaining accurate patient records and documentation
- Collaborating closely with doctors, hygienists, and leadership to ensure an exceptional patient experience
Benefits
- Medical, dental, and vision benefits
- Life and disability insurance
- 401(k) retirement plan
- Paid training and professional development
- Career growth opportunities within a respected organization
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
