Scheduling Coordinator - Patient Services Representative

Genesis OB/GYN•Tucson, AZ

3d•Onsite

About The Position

The Scheduling Coordinator is responsible for effectively managing provider schedules, including handling inbound and outbound calls, to ensure that clinic schedules are full, productive, and efficient, while also providing patients with the best possible experience. This is an in-office position. The role involves assisting patients with scheduling, rescheduling, and confirmation of appointments, managing multiple incoming calls, and daily review of providers’ upcoming schedules to ensure maximum efficiency and optimization. The coordinator will also assist with administrative tasks, maintain patient records and information confidentiality, and respond to patient inquiries, complaints, and concerns, ensuring an exceptional patient experience throughout phone calls.

Requirements

Strong knowledge of medical terminology.
Excellent communication and interpersonal skills.
Ability to handle confidential and sensitive information.
Ability to provide communication and patient-centered care, ensuring that each patient feels supported.
High School Diploma or GED required.
A minimum of 3 years of experience in a healthcare setting or call center specific to healthcare required.
Healthcare appointment scheduling experience required.

Nice To Haves

Medical Assistants Strongly Encouraged to Apply!
Bilingual (English/Spanish) preferred but not required.
Completion of Medical Assistant course preferred.

Responsibilities

Assist patients with scheduling, rescheduling and confirmation of appointments.
Appropriately manage multiple incoming calls.
Daily review of providers’ upcoming schedules to ensure maximum efficiency and optimization.
Assist with administrative tasks.
Responsible for maintaining patient records and information confidentiality and in accordance with policies and laws.
Respond to patient inquiries, complaints and concerns.
Ensure exceptional patient experience throughout phone call.
Handle a high volume of calls with professionalism and empathy, addressing patient inquires, providing information on services, and managing appointment requests.
Register new patients.
Schedule, reschedule, and confirm patient appointments, ensuring accuracy in coordinating with providers’ availability and office policies.
Respond to general questions regarding office operations, insurance, billing and the ability to recognize urgent requests to transfer to the triage department.
Maintain patient records by accurately updating patient information in the EHR system.
Make follow-up calls to remind patients of upcoming appointments and to gather necessary pre-appointment information.
Assist with other clerical tasks as needed.