Patient Scheduling Coordinator / Medical Receptionist

Ganger Dermatology•Plymouth, MI

18h•Hybrid

About The Position

Join Ganger Dermatology's expanding practice as a Full-Time Patient Call Center Representative/Front Desk Team Member. This role is crucial in ensuring patients receive top-notch care by greeting them, managing phone calls, scheduling appointments, maintaining records, and handling inquiries. Ganger Dermatology values punctuality, professionalism, and exceptional patient care, seeking individuals passionate about health and skincare who align with their core values: initiative, positivity, effective communication, integrity, and adaptability.

Requirements

High School Diploma, GED, or equivalent required
Relevant experience can be considered in place of formal education
Takes Initiative
Has a Positive Attitude
Communicates Effectively
Does the Right Thing
Is Adaptable and Resilient

Responsibilities

Greet and check-in patients and visitors.
Answer phone calls promptly and courteously.
Schedule appointments based on provider availability.
Assist with managing patient flow to ensure efficiency.
Address patient inquiries about appointments and care with patience and professionalism.
Maintain and update patient records accurately.
Manage office supplies and equipment, including ordering when necessary.
Communicate office policies to patients.
Assist with opening and closing procedures at the front desk.
Maintain cleanliness of the office and common areas including rest rooms, break room and lobby areas.
Adhere strictly to HIPAA privacy compliance guidelines.