Patient Scheduler - Center for Healthy Living

Axia Women's Health•Schuylkill Township, IN

2d•$18 - $22

About The Position

The Patient Scheduler empowers Axia Women's Health patients throughout their healthcare journey and helps deliver seamless, positive patient experiences. The role provides customer service and communication support for scheduling and modifying appointments and responding to patient needs. It also supports the practice through patient registration, insurance eligibility verification, billing and financial assistance, accurate documentation, and coordination with clinical colleagues and staff.

Requirements

High school diploma or equivalent.
Minimum of 1–2 years of customer service experience.
Computer proficiency, including MS Office, Word, Excel, email, and internet research.
Knowledge of HIPAA and insurance payors.
Excellent written and verbal customer service and communication skills.
Ability to handle high call volume productively and recognize when to escalate issues.
Ability to multitask and work in a fast-paced environment.
Compassionate and empathetic attitude toward patients.
Time-management skills and ability to prioritize tasks and patients efficiently.
Professionalism, attention to detail, self-motivation, productivity, collaboration, and commitment to high-quality work and goals.
Ability to collaborate within a team environment.
Adaptability and willingness to adjust to changing priorities and conditions.

Nice To Haves

Call center experience.
Medical receptionist or PSR experience.
Experience with electronic health record (EHR) systems.

Responsibilities

Greet patients professionally and courteously when answering calls and responding to inquiries.
Review and manage recall appointments and no-show or cancellation reports.
Route calls to appropriate personnel by direct transfer, paging, voicemail, or redirection.
Retrieve and appropriately route messages from the answering service.
Register new and existing patients and activate patient files.
Collect and record copayments as required.
Provide financial support to patients and colleagues regarding claims and billing inquiries.
Verify patient insurance eligibility and clearly communicate benefit limitations.
Schedule patient appointments and follow-up visits.
Document patient encounters accurately and in detail.
Provide additional support to patients and medical staff as needed.
Collaborate with clinical colleagues, management, and other staff to support efficient practice operations.
Comply with standard operating procedures and policies, including HIPAA and OSHA requirements, and adhere to practice protocols.
Participate in team meetings and contribute to quality improvement initiatives.
Uphold the organization's mission, vision, and values through ethical, professional conduct and contribute to a positive work environment.
Perform other duties as assigned.

Benefits

401(k) with company match.
Paid time off, including additional time off for volunteering.
Choice of medical insurance plans.
Access to Axia providers at little to no cost through Axia medical insurance.
Company-paid life insurance.
Short-term and long-term disability insurance.
Free counseling for colleagues and family members, including parents and parents-in-law.
Discounts on hotels, theme parks, gym memberships, and other offerings through the Great Works Perks Program.
Dental insurance.
Vision insurance.
Supplemental life insurance.
Flexible spending account (FSA).
Health savings account (HSA) with employer contribution.
Identity theft insurance.
Long-term care insurance.
Pet insurance.