Patient Scheduler - Center for Healthy Living

Axia Women's Health•Voorhees Twp, NJ

About The Position

The Patient Scheduler supports patients throughout their healthcare journey and helps deliver seamless, positive patient experiences. The role provides courteous customer service, handles appointment scheduling and changes, responds to patient inquiries, and offers support to patients and colleagues. The Patient Scheduler also performs registration and payment functions, assists with insurance and billing questions, documents patient encounters, and collaborates with clinical staff to support efficient practice operations. The position requires compliance with practice policies, procedures, and protocols, including HIPAA and OSHA requirements.

Requirements

High school diploma or equivalent.
At least 1–2 years of customer service experience.
Computer proficiency, including MS Office, Word, Excel, email, and internet research.
Knowledge of HIPAA and insurance payors.
Excellent written and verbal communication and customer service skills.
Ability to manage high call volumes productively and recognize when to escalate issues.
Ability to multitask and work in a fast-paced environment.
Compassionate and empathetic attitude toward patients.
Effective time management and ability to prioritize tasks and patients.
Professionalism, attention to detail, self-motivation, productivity, collaboration, and commitment to quality work and goals.
Ability to work collaboratively in a team and adapt to changing priorities and conditions.
Authorization to work in the United States on a full-time basis.

Nice To Haves

Call center experience.
Medical Receptionist or Patient Service Representative (PSR) experience.
Experience with electronic health record (EHR) systems.

Responsibilities

Greet patients professionally and courteously when answering phone calls and responding to inquiries.
Review and manage recall appointments and no-show or cancellation reports.
Route calls promptly to the appropriate personnel using direct transfer, paging, voicemail, or redirection.
Retrieve and appropriately route messages from the answering service.
Register new and existing patients and activate patient files.
Collect and record copayments as required.
Provide financial support to patients and colleagues regarding claims and billing inquiries.
Verify patient insurance eligibility and explain benefit limitations.
Schedule patient appointments and follow-up visits.
Document patient encounters accurately and in detail.
Provide additional support to patients and medical staff as needed.
Collaborate with clinical colleagues, management, and other staff to support efficient practice operations.
Comply with standard operating procedures and policies, including HIPAA and OSHA, and adhere to practice policies, procedures, and protocols.
Participate in team meetings and contribute to quality improvement initiatives.
Represent the organization's mission, vision, and values through daily conduct.
Maintain ethical behavior, integrity, and professionalism, and contribute to a positive work environment.
Perform other duties as assigned.

Benefits

Full-time benefit eligibility beginning the first of the month after hire.
401(k) with company match.
Paid time off, including additional time off for volunteering.
Choice of multiple medical insurance plans.
Access to Axia providers at little to no cost through Axia's medical insurance.
Company-paid life insurance.
Short-term and long-term disability insurance.
Free counseling for colleagues and family members, including parents and parents-in-law.
Discounts on hotels, theme parks, gym memberships, and more through the Great Works Perks Program.
Optional dental, vision, supplemental life insurance, FSA, HSA with employer contribution, identity theft, long-term care, and pet insurance.