Patient Scheduler - Hematology & Oncology Dept.

Trinity Health•Waterbury, CT

2d•Onsite

About The Position

The Patient Scheduler works in the Hematology and Oncology department at the Chase Highway location in Waterbury, Connecticut, rather than on the Saint Mary's Hospital campus. The scheduler coordinates appointments for established oncology patients, including laboratory services, chemotherapy infusions, blood products, provider visits, injections, nutrition, chemotherapy education, genetics, symptom management, and survivorship. The role also coordinates radiology studies and internal or external referral appointments requested by providers, nurses, and other patient care team members. The scheduler greets and assists patients and communicates courteously with staff and the public. This is a full-time, day-shift position scheduled for 40 hours per week, 8:00 a.m. to 4:30 p.m. The role provides scheduling and clerical support to clinicians and other care team members, and requires accurate handling of schedules, registration, and insurance information. Health insurance coverage begins on the first day of employment.

Requirements

High school diploma or equivalent.
At least one year of experience working in a physician’s office; experience in a similar capacity is preferred.
Familiarity with medical terminology.
Ability to communicate well and listen effectively.

Nice To Haves

College coursework in secretarial or medical sciences.
Bilingual ability.
Experience in a similar capacity.

Responsibilities

Greet patients and answer phones.
Schedule oncology appointments for established patients, including laboratory, chemotherapy infusion, blood products, physician/APP visits, injections, nutrition, chemotherapy education, genetics, symptom management, and survivorship.
Coordinate radiology studies and internal or external referral appointments requested by providers, nurses, and other patient care team members.
Assist clinicians with pre-certifications, referrals, faxes, and chart preparation.
Ensure provider schedules are timely and accurate.
Obtain accurate and timely patient registration and insurance information.
Provide clerical support to physicians, clinicians, mid-level providers, and staff.
Interact courteously with patients, staff, and the public.